Strategic Account Manager - Waste & Recycling

Circular Services; Southington (CT); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision

Life Insurance (company-paid)

FSA

401k with company match

PTO

EAP

Tuition Reimbursement

Job summary

Circular Services in Southington, CT is seeking an Account Manager to own inbound sales leads, onboard new customers, and manage ongoing food and beverage waste accounts with emphasis on scheduling and logistics.

You will be the primary liaison among customers and internal teams including Operations, Transportation, and Accounting, ensuring accurate onboarding, clear communication, and proactive problem solving to optimize service delivery.

Qualifications

• Must be able to be at the Southington facility on a hybrid schedule.
• 10+ years of professional experience in a business environment.
• Bachelor’s degree in communications, business administration, or a related field preferred.
• Experience in sales, account management, or customer service.
• Experience in recycling or waste management is preferred.
• Excellent verbal and written communication skills.
• Strong organization and ability to manage multiple priorities.
• Customer-focused and proactive.

Responsibilities

• Respond promptly and professionally to prospective customers from a variety of sources and coordinate with internal teams.
• Lead onboarding from discovery through activation and follow-up.
• Manage assigned food and beverage waste accounts and act as primary contact for scheduling and service questions.
• Coordinate daily/weekly inbound tonnage and ensure timetables meet capacity needs.
• Obtain and verify insurance certificates when applicable and ensure payment arrangements are in place.
• Collaborate with Operations, Scale House, Accounting, Transportation, and Logistics to deliver service.

Skills

Relationship management

Lead management

Scheduling & logistics

Customer onboarding

Communication

Cross-functional coordination

Education

Bachelor's degree in communications or business

Tools

CRM software

MS Office

Job description

Circular Services in Southington, CT is seeking an Account Manager to own inbound sales leads, onboard new customers, and manage ongoing food and beverage waste accounts with emphasis on scheduling and logistics.

You will be the primary liaison among customers and internal teams including Operations, Transportation, and Accounting, ensuring accurate onboarding, clear communication, and proactive problem solving to optimize service delivery.