Account Manager: Onboarding, Scheduling & Growth (Hybrid)

Sims Municipal Recycling; Southington (CT); Hybrid; USD 72,000 - 88,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Company-paid Life Insurance

Flexible Spending Account (FSA)

401k with company match

Paid Time Off (PTO)

Employee Assistance Program (EAP)

Tuition Reimbursement Program

Job summary

Circular Services is seeking an Account Manager in Southington, CT to manage inbound sales leads, onboard new customers, and oversee food and beverage waste accounts, coordinating with multiple internal teams.

The role emphasizes scheduling, logistics, onboarding, and ongoing customer support, requiring strong communication, attention to detail, and cross-functional collaboration. Salary is $80,000 annually with comprehensive benefits and a hybrid work schedule.

Qualifications

• 10+ years of professional experience in a business environment.
• Experience in business development, sales, account management, or customer service.
• Excellent verbal and written communication skills.
• Strong organization and ability to manage multiple priorities.
• Professional, proactive, confident, and customer-focused.
• Ability to remain calm and de-escalate challenging situations.
• Strong critical-thinking and problem-solving skills, with the ability to anticipate needs and identify forward-thinking solutions.
• Experience within recycling, sustainability, or waste management is preferred but not required.

Responsibilities

• Inbound Sales & Lead Management: respond promptly to inquiries from various sources; coordinate with Scale House Manager for prospect contact information; conduct discovery calls to understand needs; explain facilities, services, intake requirements, and policies; maintain ongoing follow-up with prospects.
• New Customer Onboarding: own onboarding from discovery to activation; translate operations needs to customers; set expectations for intake processes, scheduling, packaging, policies; collaborate to determine pricing, feedstock eligibility, delivery frequency, and transportation requirements; ensure onboarding documents are complete before activation; obtain COIs when applicable; establish payment arrangements.
• Customer & Account Management: manage assigned food and beverage accounts; serve as primary contact for scheduling, questions, and support; manage inbound tonnage schedules; ensure material is viable feedstock; coordinate with internal teams; maintain accurate records; communicate scheduling changes and issues.
• Internal & Operational Coordination: collaborate with Operations, Scale House, Accounting, Transportation, and Compatibility teams; monitor capacity; review safety data; support tote/container swaps; identify recycling opportunities; coordinate demurrage or extra fees; keep customers informed.
• Logistics & Transportation Coordination: work with Transportation Manager and haulers to develop rates; design transportation programs; schedule hauls; ensure timely execution; gather feedback; resolve delays.

Skills

Verbal and written communication

Experience in business development/sal

Account management

Organization & multi-priority handling

Calm under pressure / de-escalation

Problem solving / critical thinking

Customer-focused / proactive

Team coordination

Education

Bachelor's degree in communications, business administration, or related field

Job description

Circular Services is seeking an Account Manager in Southington, CT to manage inbound sales leads, onboard new customers, and oversee food and beverage waste accounts, coordinating with multiple internal teams.

The role emphasizes scheduling, logistics, onboarding, and ongoing customer support, requiring strong communication, attention to detail, and cross-functional collaboration. Salary is $80,000 annually with comprehensive benefits and a hybrid work schedule.