Strategic Account Manager — Sweetener Solutions

ADM; Decatur (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

ADM Carbohydrate Solutions – Sweetener & Texturizing Solutions is hiring an Account Manager in Decatur, IL to oversee a book of accounts and drive growth. The role covers market analysis, customer interactions, and collaboration with product management to optimize solutions for Sweeteners & Acidulants.

The ideal candidate has 3+ years in sales or customer-facing roles, a Bachelor’s in business/science, and strong CRM and communication skills.

Qualifications

• 3+ years of relative sales or customer facing experience.
• Bachelor degree in business or science-related field.
• Superior organization and technological skills.
• Outgoing personality with eagerness to assist customers via phone, web, and trade shows.

Responsibilities

• Manage an existing book of accounts and support the customers as needed.
• Market segment management, understanding and reporting on segment activity and trends.
• Travel to visit customers and prospects.
• Cross selling into current and prospective accounts.
• First point of contact for phone and web inquiries, including basic applications support and referral to appropriate channels.
• Facilitate and manage product samples and technical document requests and capture all pertinent data.
• Power user of CRM SalesForce.com, daily interaction, logging all pertinent activity and customer notes, managing and updating pipeline.
• Compile monthly and quarterly reports.
• Prospect and cold call potential customers.
• Manage a portfolio of accounts, from initial quote to delivery on time, as well as ongoing service after the sale.
• Maintain project funnels from multiple sources to support product management.
• Identify, assemble and report trending areas of interest to product management.
• Understand the needs and the expectations of the customers.
• Demonstrate the methods of using products and resolve customer queries.
• Responsible for closing deals and achieving customer satisfaction based on goals and objectives established by product business managers.
• Make efforts to achieve the short term sales targets and improve the good will of the organization.
• Manage a database of potential customers and contact them regularly.
• Channel and log suggestions, inquiries and complaints to the appropriate people/systems.
• Market research and investigation to related competitive products and marketing strategies.
• Follow determined reporting structures and report compilation.

Skills

Sales experience

Communication

Team player

CRM SF.com

Education

Bachelor degree in business or sciences

Tools

Salesforce

PowerPoint

MS Word

Outlook

Excel

Job description

ADM Carbohydrate Solutions – Sweetener & Texturizing Solutions is hiring an Account Manager in Decatur, IL to oversee a book of accounts and drive growth. The role covers market analysis, customer interactions, and collaboration with product management to optimize solutions for Sweeteners & Acidulants.

The ideal candidate has 3+ years in sales or customer-facing roles, a Bachelor’s in business/science, and strong CRM and communication skills.