Account Manager - Decatur, IL

ADM; Decatur (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

ADM Carbohydrate Solutions – Sweetener & Texturizing Solutions is hiring an Account Manager in Decatur, IL to oversee a book of accounts and drive growth. The role covers market analysis, customer interactions, and collaboration with product management to optimize solutions for Sweeteners & Acidulants.

The ideal candidate has 3+ years in sales or customer-facing roles, a Bachelor’s in business/science, and strong CRM and communication skills.

Qualifications

• 3+ years of relative sales or customer facing experience.
• Bachelor degree in business or science-related field.
• Superior organization and technological skills.
• Outgoing personality with eagerness to assist customers via phone, web, and trade shows.

Responsibilities

• Manage an existing book of accounts and support the customers as needed.
• Market segment management, understanding and reporting on segment activity and trends.
• Travel to visit customers and prospects.
• Cross selling into current and prospective accounts.
• First point of contact for phone and web inquiries, including basic applications support and referral to appropriate channels.
• Facilitate and manage product samples and technical document requests and capture all pertinent data.
• Power user of CRM SalesForce.com, daily interaction, logging all pertinent activity and customer notes, managing and updating pipeline.
• Compile monthly and quarterly reports.
• Prospect and cold call potential customers.
• Manage a portfolio of accounts, from initial quote to delivery on time, as well as ongoing service after the sale.
• Maintain project funnels from multiple sources to support product management.
• Identify, assemble and report trending areas of interest to product management.
• Understand the needs and the expectations of the customers.
• Demonstrate the methods of using products and resolve customer queries.
• Responsible for closing deals and achieving customer satisfaction based on goals and objectives established by product business managers.
• Make efforts to achieve the short term sales targets and improve the good will of the organization.
• Manage a database of potential customers and contact them regularly.
• Channel and log suggestions, inquiries and complaints to the appropriate people/systems.
• Market research and investigation to related competitive products and marketing strategies.
• Follow determined reporting structures and report compilation.

Skills

Sales experience

Communication

Team player

CRM SF.com

Education

Bachelor degree in business or sciences

Tools

Salesforce

PowerPoint

MS Word

Outlook

Excel

Job description

Account Manager – Decatur, IL

ADM Carbohydrate Solutions – Sweetener & Texturizing Solutions

Full-time, exempt position

ADM’s Carbohydrate Solutions Business Unit offers a variety of carbohydrate sourced ingredients, as well as nutritive and non-nutritive sweeteners. These ingredients span many market segments.

The Account Manager role is a commercial position within the Carbohydrate Solutions Business Unit. The role provides exposure and training in: ADM Sweetener & Acidulants product portfolio, sweetener market insights, sweetener sales cycles; strategies & tactics, national account management, prospecting of potential accounts, customer/product discovery, quoting & negotiation, market intelligence, product applications, sales and marketing activities, and compiling business case scenarios. It is essential that the chosen candidate has the desire and ability to develop into an elevated role within the organization such as field sales, product management, technical management/sales or marketing and be open to possible future relocation.

Essential Functions

• Manage an existing book of accounts and support the customers as needed.
• Market segment management, understanding and reporting on segment activity and trends.
• Travel to visit customers and prospects.
• Cross selling into current and prospective accounts.
• First point of contact for phone and web inquiries, including basic applications support and referral to appropriate channels. Responsible for vetting all new potential business for Sweeteners & Acidulants.
• Facilitate and manage product samples and technical document requests and capture all pertinent data. Manage process for potential sale.
• Power user of CRM SalesForce.com, daily interaction, logging all pertinent activity and customer notes, managing and updating pipeline.
• Compile monthly and quarterly reports.
• Prospect and cold call potential customers.
• Manage a portfolio of accounts, from initial quote to delivery on time, as well as ongoing service after the sale.
• Maintain project funnels from multiple sources to support product management.
• Identify, assemble and report trending areas of interest to product management.
• Understand the needs and the expectations of the customers. Report or provide relevant solutions if necessary.
• Demonstrate the methods of using products and resolve customer queries.
• Responsible for closing deals and achieving customer satisfaction based on goals and objectives established by product business managers.
• Make efforts to achieve the short term sales targets and improve the good will of the organization.

Other responsibilities

• Manage a database of potential customers and contact them regularly. Maintain friendly relations and dialogue.
• Channel and log suggestions, inquires and complaints to the appropriate people/systems.
• Market research and investigation to related competitive products and marketing strategies.
• Follow determined reporting structures and report compilation.

Qualifications

• 3+ years of relative sales or customer facing experience
• Bachelor degree in business or science-related field.
• Superior organization and technological skills.
• Outgoing personality with eagerness to assist customers via phone, web, and trade shows.
• Team skills – ability to share ideas, work with and assist other members to ensure success of the team.
• Proficient in CRM(SF.com) software, and other programs such as Power Point, MS Word, Outlook, Excel.
• Exceptional verbal and written communication skills, with a high level of confidence.
• Creative thinker and critical problem solver.
• Team player and target oriented. Must work well with others.
• Ability to multitask, work independently, and handle conflicts to a certain level.

ADM requires the successful completion of a background check.

REF:113688BR