Strategic Account Manager - Software & Payments

Fullsteam; Northern (KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Fullsteam is seeking an Account Manager within Maestro to drive expansion across our existing client base and help businesses flourish with our software solutions. You will cultivate relationships with key stakeholders, identify upsell opportunities, and ensure ongoing satisfaction and loyalty by aligning products with client goals.

You will develop strategic account plans, manage renewals to reduce churn, and collaborate with Customer Success to maximize adoption.

Responsibilities

• Develop and maintain strong relationships with key stakeholders within the existing customer base through phone, video, email and face to face to understand their business goals and challenges.
• Create and execute strategic account plans to identify growth opportunities and drive expansion within assigned accounts.
• Deeply understand customers business needs and match to qualifying products and solutions.
• Identify and pursue opportunities to upsell and cross-sell additional products and services that align with customer needs and objectives.
• Serve as the voice of the customer within the organization, advocating for their needs and ensuring they receive the highest level of service.
• Proactively manage contract renewals, ensuring high renewal rates and preventing churn.
• Collaborate with the Customer Success team to ensure customers are successfully adopting and leveraging our solutions to achieve their desired outcomes.
• Address and resolve customer issues and concerns in a timely and effective manner, coordinating with internal teams as needed.
• Maintain an accurate record of sales activities, leads, and opportunities in the CRM system. Develop and manage a sales pipeline of opportunities to achieve monthly, quarterly, and annual targets.
• Leverage sales dashboards to understand where to focus your time and activities.
• Provide regular updates and reports on account status, growth opportunities, and customer satisfaction metrics to management.

Job description

Fullsteam is seeking an Account Manager within Maestro to drive expansion across our existing client base and help businesses flourish with our software solutions. You will cultivate relationships with key stakeholders, identify upsell opportunities, and ensure ongoing satisfaction and loyalty by aligning products with client goals.

You will develop strategic account plans, manage renewals to reduce churn, and collaborate with Customer Success to maximize adoption.