Account Manager, Maestro PMS

Fullsteam Personnel, LLC; Georgia; Hybrid; USD 70,000 - 120,000; Full time

Job summary

Fullsteam, a leading software and payments company, is seeking an Account Manager to drive expansion within our customer base in a dynamic, growth-focused environment. You will nurture strong client relationships, identify upsell opportunities, and coordinate with success teams to maximize outcomes.

Ideal candidates hold a Bachelor’s degree in a related field and have 3+ years of software sales experience, preferably in PMS, with excellent communication and negotiation skills.

Qualifications

• Bachelor’s degree preferred in business, marketing, technology or related field.
• 3+ years of software sales experience, ideally in PMS.
• Prior PMS experience highly preferred.
• Strong communication and negotiation skills; ability to influence outcomes.

Responsibilities

• Develop and maintain relationships with key stakeholders in existing accounts.
• Create and execute strategic account plans to identify growth opportunities.
• Match customer needs to qualifying products and solutions.
• Identify and pursue upsell and cross-sell opportunities.
• Proactively manage contract renewals and reduce churn.
• Collaborate with Customer Success to ensure successful adoption of solutions.
• Maintain accurate records of activities and opportunities in CRM.
• Develop and manage a sales pipeline to meet targets.

Skills

Relationship building

Strategic account planning

Upselling & cross-selling

CRM proficiency

Negotiation

Communication skills

Data analysis

Time management

Education

Bachelor’s degree in Business/Marketing/Technology

Tools

Salesforce

HubSpot

Job description

It’s fun to work in a company where people truly BELIEVE in what they're doing! Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

As an Account Manager at Maestro, part of the Fullsteam organization, you are responsible for driving expansion growth within our customer base. Your primary responsibility will be to foster strong relationships with existing clients, identify opportunities for upselling and cross-selling, and ensure their continued satisfaction and loyalty to our software solutions and services...

Responsibilities and Duties:

• Develop and maintain strong relationships with key stakeholders within the existing customer base through phone, video, email and face to face to understand their business goals and challenges.
• Create and execute strategic account plans to identify growth opportunities and drive expansion within assigned accounts.
• Deeply understand customers business needs and match to qualifying products and solutions.
• Identify and pursue opportunities to upsell and cross-sell additional products and services that align with customer needs and objectives.
• Serve as the voice of the customer within the organization, advocating for their needs and ensuring they receive the highest level of service.
• Proactively manage contract renewals, ensuring high renewal rates and preventing churn.
• Collaborate with the Customer Success team to ensure customers are successfully adopting and leveraging our solutions to achieve their desired outcomes.
• Address and resolve customer issues and concerns in a timely and effective manner, coordinating with internal teams as needed.
• Maintain an accurate record of sales activities, leads, and opportunities in the CRM system.
• Develop and manage a sales pipeline of opportunities to achieve monthly, quarterly, and annual targets.
• Leverage sales dashboards to understand where to focus your time and activities.
• Provide regular updates and reports on account status, growth opportunities, and customer satisfaction metrics to management.

Skills and Competencies:

• Excellent interpersonal skills with the ability to build and maintain strong relationships with customers and internal stakeholders.
• Ability to think strategically and identify growth opportunities within existing accounts.
• Strong understanding of sales processes and techniques for upselling and cross-selling.
• Excellent verbal and written communication skills, with the ability to present information clearly and persuasively.
• Strong problem-solving skills with the ability to address and resolve customer issues effectively.
• Deep commitment to customer satisfaction and success, with a proactive and customer-centric approach.
• Ability to analyze customer data, market trends, and account metrics to inform strategy and decision-making.
• Exceptional organizational and time management skills and attention to detail with the ability to manage multiple accounts and priorities simultaneously.
• In-depth understanding of the software technology industry and market dynamics.
• Outstanding knowledge of MS Office and proficiency in CRM software (e.g., Salesforce, HubSpot) and customer success tools.
• Fast and adaptative learner, focused on improving customer and business processes.
• Advanced negotiation skills.
• Driven by achieving and exceeding targets, with a strong focus on results.

Experience and Education Requirements:

• Bachelor’s degree in Business, Marketing, Technology, or a related field preferred.
• Prior PMS experience highly preferred 3+ years of experience in software sales preferred

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.

Fullsteam: Leading the Evolution of Software and Payments

Fullsteam integrates modern and scalable payments technology with vertical software to create industry-specific features and end-to-end business management systems. Fullsteam is a rapidly growing, dynamic, and exciting private equity-backed software and payments company headquartered in Auburn, AL. The company was formed in 2018 by a core group of talented payments and software experts. Fullsteam is quickly expanding its operations through the acquisition of strategic portfolio companies that could benefit from our cutting-edge software and payments platform.