Strategic Account Manager - Software Growth & Expansion

Fullsteam; United States; À distance; USD 90 000 - 120 000; Plein temps

Résumé du poste

Fullsteam is seeking an Account Manager to drive expansion within our customer base for Maestro. You will foster strong client relationships, identify upsell opportunities, and ensure continued satisfaction with our software and services across diverse industries in the United States.

You will develop strategic account plans, deeply understand client needs, and collaborate with Customer Success to maximize product adoption and renewals.

Qualifications

• Bachelor’s degree in Business, Marketing, Technology, or a related field preferred.
• Prior PMS experience highly preferred.
• 3+ years of experience in software sales preferred.

Responsabilités

• Develop and maintain strong relationships with key stakeholders within the existing customer base through phone, video, email and face to face to understand their business goals and challenges.
• Create and execute strategic account plans to identify growth opportunities and drive expansion within assigned accounts.
• Deeply understand customers business needs and match to qualifying products and solutions.
• Identify and pursue opportunities to upsell and cross-sell additional products and services that align with customer needs and objectives.
• Serve as the voice of the customer within the organization, advocating for their needs and ensuring they receive the highest level of service.
• Proactively manage contract renewals, ensuring high renewal rates and preventing churn.
• Collaborate with the Customer Success team to ensure customers are successfully adopting and leveraging our solutions to achieve their desired outcomes.
• Address and resolve customer issues and concerns in a timely and effective manner, coordinating with internal teams as needed.
• Maintain an accurate record of sales activities, leads, and opportunities in the CRM system. Develop and manage a sales pipeline of opportunities to achieve monthly, quarterly, and annual targets. Leverage sales dashboards to understand where to focus your time and activities.
• Provide regular updates and reports on account status, growth opportunities, and customer satisfaction metrics to management.

Connaissances

Relationship building

Strategic account planning

Upselling & cross-selling

CRM proficiency

Communication skills

Negotiation skills

Data analysis

Time management

Formation

Bachelor's degree in Business/Marketing/Technology

Outils

Salesforce

HubSpot

Description du poste

Fullsteam is seeking an Account Manager to drive expansion within our customer base for Maestro. You will foster strong client relationships, identify upsell opportunities, and ensure continued satisfaction with our software and services across diverse industries in the United States.

You will develop strategic account plans, deeply understand client needs, and collaborate with Customer Success to maximize product adoption and renewals.