Strategic Account Manager, Skilled Nursing Pharmacy

BrightSpring Health Services; Easley (SC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

DailyPay

Flexible schedules

Competitive pay

Shift differential

Health insurance

Dental insurance

Vision insurance

Life insurance

STD and LTD

Tuition assistance

Employee discount

401k

Paid time off

Tuition reimbursement

Non-retail environment

Job summary

PharMerica, a BrightSpring Health Services affiliate, is seeking an Account Manager, Client Services for skilled nursing pharmacy. This role requires 75% travel across Easley, Greenville, SC and Asheville, NC, and focuses on maintaining strategic client relationships and ensuring service satisfaction.

The ideal candidate will have 3–5 years in client management within healthcare, strong communication across leadership levels, and proficiency in MS Office.

Qualifications

• Bachelor's degree or equivalent experience.
• 3–5 years in client management or customer service.
• Ability to communicate with all levels of management.
• Excellent time-management and basic computer skills.
• Advanced Microsoft Office proficiency.
• Experience in root cause analysis.
• Collaborative cross-functional experience.
• Project management and client-facing experience.
• Ability to handle multiple priorities and deadlines.

Responsibilities

• Builds strong partnerships with clients for sustained growth.
• Accountable for all aspects of client relationships; primary go-to person.
• Discusses issue resolution, growth opportunities in QBRs and PSOPs.
• Leads client contract renewal processes with other PharMerica stakeholders.
• Owns client issue escalation and resolution with internal partners.
• Manages client base in CRM with activities, issues, tasks, contacts, and communications.
• Own your Client Book of Business and communicate key quality measures.
• Provides reports and conducts routine training to facilitate PMC procedures.
• Leads onboarding of new clients and facilities for seamless implementation.
• Collaborates with contracting, marketing, and credit/collections to ensure billing standards.
• Represents PharMerica at events and conferences.
• Follows Code of Business Conduct and applicable laws and standards.

Skills

Client relationship management

Time management

Microsoft Office

Problem-solving

Root cause analysis

Cross-functional collaboration

Project management

Multitasking

Education

Bachelor's degree

Job description

PharMerica, a BrightSpring Health Services affiliate, is seeking an Account Manager, Client Services for skilled nursing pharmacy. This role requires 75% travel across Easley, Greenville, SC and Asheville, NC, and focuses on maintaining strategic client relationships and ensuring service satisfaction.

The ideal candidate will have 3–5 years in client management within healthcare, strong communication across leadership levels, and proficiency in MS Office.