Account Manager, Client Services / Skilled Nursing Pharmacy

BrightSpring Health Services; Greenville (SC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

DailyPay

Flexible schedules

Competitive pay

Shift differential

Health insurance

Dental insurance

Vision insurance

Life insurance

STD

LTD

Tuition assistance

Employee discount

401k

Paid time off

Tuition reimbursement

Non-retail environment

Job summary

PharMerica seeks an Account Manager of Client Services to cultivate strategic relationships with healthcare clients, ensuring satisfaction and retention in pharmacy services.

This role entails 75% travel across Easley, SC, Greenville, SC, and Asheville, NC, with a preference for residence in those areas. Prior client-management experience in long-term care settings is ideal for success.

Qualifications

• Bachelor's degree or equivalent experience.
• Three to five years of experience in client management, customer service, or client support, preferably in healthcare or B2B.
• Ability to communicate effectively with all management levels and manage time efficiently.

Responsibilities

• Builds strong partnerships with clients to sustain growth and success of their organizations.
• Primary point of contact for client base; manages relationships and communications.
• Leads monthly/quarterly business reviews and pharmacy optimization discussions.
• Owns contract renewal process with key PharMerica stakeholders.
• Manages client book via CRM; communicates critical quality metrics to address client needs.

Skills

Client management

Customer service

Project management

Communication

Time management

Problem solving

Root cause analysis

Collaboration

Teamwork

Prioritization

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Job description

Our Company

PharMerica

Overview

As a critical member of a dynamic, growing pharmaceutical services company, you will be vital in the company’s success!

The Account Manager of Client Services cultivates and maintains an on-going strategic relationship with their clients. They are responsible for the ensuring customer satisfaction with pharmacy services, issue resolution and overall retention of their clients.

This position requires entails 75% travel in the following territory: Easley, SC, Greenville, SC, & Asheville, NC. Ideal location to reside is within those locations, preferrably Easley/ Greenville area.

The ideal candidate has experience in client retention in a long-term care pharmacy setting.

We offer:

DailyPay

Flexible schedules

Competitive pay

Shift differential

Health, dental, vision and life insurance benefits

Company paid STD and LTD

Tuition Assistance

Employee Discount Program

401k

Paid-time off

Tuition reimbursement

Non-retail/Closed-door environment

Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care

Responsibilities

• Builds strong partnerships with clients through consultation and collaboration for the sustained success and growth of their organizations
• Accountable for all aspects of client relationships; primary go-to person for your client base
• Engages with all levels across the organization to discuss issue resolution, growth opportunities and overall pharmacy performance in the Monthly/Quarterly Business Reviews (QBR’s) and Pharmacy Optimization Services (PSOP’s)
• Leads client contract renewal process in collaboration with other key PharMerica stakeholders
• Owns the client issue escalation and resolution process. Working directly with key internal partners, achieves timely responses on all issues along with setting proper expectations for clients
• Manages their client base through the company’s CRM software. This includes the tracking and management of activities, issues, tasks, contacts, and other client communications.
  • Own your Client Book of Business – be the subject matter expert and be prepared to communicate the most important critical to quality measurements to address customer’s needs, delivering world class service
• Provides pharmacy service, performance and reporting data. Prepares reports, monthly and quarterly business review materials, facilitates client engagement calls and conducts routine training, providing educational materials to facilitate compliance with PMC procedures, tools and resources
• Works with client support services in leading the on-boarding of new clients and facilities to ensure a seamless implementation
• Collaborates with other functional departments (credit/collections, contracting, and marketing) to assure that corporate billing, and receivable standards are achieved
• Represents PharMerica at corporate/networking/client events and conferences
• Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards

Qualifications

• Bachelor's degree or equivalent experience
• Three to five years of previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business setting
• Ability to communicate to all levels of management
• Excellent time-management and basic computer skills
• Advanced Microsoft Office proficiency
• Outstanding problem-solving skills
• Experience in root cause analysis
• Ability to collaborate cross-functionally
• Experience working within a collaborative team
• Experience in a project management and client-facing customer service role
• Strong background with the ability to manage multiple priorities and deadlines at once

About our Line of Business

PharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams, serving health care providers such as skilled nursing facilities, senior living communities, and hospitals. We also cater to individuals with behavioral needs, infusion therapy needs, seniors receiving in-home care, and patients with cancer. Operating long-term care, home infusion, and specialty pharmacies across the nation, we combine the personal touch of a neighborhood pharmacy with the resources of a national network. Our comprehensive solutions, backed by industry-leading technology and regulatory expertise, ensure accurate medication access, cost control, and compliance with best-in-class clinical standards. We are committed to enhancing resident health, reducing staff burdens, and supporting our clients' success. For more information, visit www.pharmerica.com. Follow us on Facebook, Twitter, and LinkedIn.