Travel-Ready Client Success Manager, Skilled Nursing Pharmacy

PharMerica; Easley (SC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

DailyPay

Flexible schedules

Competitive pay

Shift differential

Health, dental, vision and life ins.

Company paid STD and LTD

Tuition Assistance

Employee Discount Program

401k

Paid-time off

Tuition reimbursement

Non-retail/Closed-door environment

Job summary

PharMerica is seeking an Account Manager of Client Services to cultivate and maintain strategic relationships with healthcare clients, ensuring satisfaction with pharmacy services and driving retention.

The role requires 75% travel in Easley, SC, Greenville, SC, and Asheville, NC; ideal location within those areas. The candidate should have client retention experience in long-term care pharmacy settings. We offer benefits, tuition assistance, 401k, and more.

Qualifications

• Bachelor's degree or equivalent experience.
• 3–5 years in client management, customer service, or client support; healthcare or B2B setting preferred.
• Ability to communicate to all levels of management.
• Excellent time-management and basic computer skills.
• Advanced Microsoft Office proficiency.
• Outstanding problem-solving skills.
• Experience in root cause analysis.
• Ability to collaborate cross-functionally.
• Experience in a collaborative team environment.
• Experience in project management and client-facing customer service roles.
• Ability to manage multiple priorities and deadlines simultaneously.

Responsibilities

• Builds strong partnerships with clients through consultation and collaboration for sustained success and growth.
• Accountable for all aspects of client relationships; primary go-to person for your client base.
• Engages with all levels across the organization to discuss issue resolution, growth opportunities and overall pharmacy performance in QBRs/PSOPs.
• Leads client contract renewal process in collaboration with other key PharMerica stakeholders.
• Owns the client issue escalation and resolution process with timely responses and clear expectations.
• Manages client book of business in the CRM; tracks activities, issues, tasks, contacts, and communications.
• Communicates critical quality metrics to address customer needs and deliver world-class service.
• Prepares reports and materials for monthly/quarterly business reviews; facilitates client engagement calls and training.
• Onboards new clients/facilities to ensure a seamless implementation.
• Collaborates with credit/collections, contracting, and marketing to meet billing/receivable standards.
• Represents PharMerica at events and conferences.
• Adheres to the Code of Business Conduct and applicable laws and standards.

Skills

Communication across levels

Time management

MS Office proficiency

Problem-solving

Root cause analysis

Cross-functional collaboration

Project management

Client-facing

Education

Bachelor's degree or equivalent experience

Tools

CRM software

Job description

PharMerica is seeking an Account Manager of Client Services to cultivate and maintain strategic relationships with healthcare clients, ensuring satisfaction with pharmacy services and driving retention.

The role requires 75% travel in Easley, SC, Greenville, SC, and Asheville, NC; ideal location within those areas. The candidate should have client retention experience in long-term care pharmacy settings. We offer benefits, tuition assistance, 401k, and more.