Strategic Account Manager, Client Services – Pharmacy

BrightSpring Health Services; Portland (ME); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

DailyPay

Flexible schedules

Competitive pay

Shift differential

Health, dental, vision and life ins. 형

Company paid STD and LTD

Tuition Assistance

Employee Discount Program

401k

Paid-time off

Tuition reimbursement

Non-retail/Closed-door environment

Annual Incentive Bonus: 15%

Job summary

BrightSpring Health Services in Portland, ME is seeking an Account Manager of Client Services for our Skilled Nursing and Long-Term Care Pharmacy services. The role focuses on cultivating strategic client relationships, ensuring satisfaction with pharmacy services, and driving retention.

The ideal candidate will have 3–5 years in client management, healthcare or B2B settings, and strong communication across all management levels.

Qualifications

• Bachelor's degree or equivalent experience.
• 3–5 years of client management or customer service experience, healthcare or B2B setting.
• Ability to communicate to all levels of management.
• Strong time-management and basic computer skills.

Responsibilities

• Builds strong partnerships with clients through consultation and collaboration for the sustained success and growth of their organizations
• Accountable for all aspects of client relationships; primary go-to person for your client base
• Engages with all levels across the organization to discuss issue resolution, growth opportunities and overall pharmacy performance in the Monthly/Quarterly Business Reviews (QBR's) and Pharmacy Optimization Services (PSOP's)
• Leads client contract renewal process in collaboration with other key PharMerica stakeholders
• Owns the client issue escalation and resolution process. Working directly with key internal partners, achieves timely responses on all issues along with setting proper expectations for clients
• Manages their client base through the company's CRM software. This includes the tracking and management of activities, issues, tasks, contacts, and other client communications.
• Provides pharmacy service, performance and reporting data. Prepares reports, monthly and quarterly business review materials, facilitates client engagement calls and conducts routine training, providing educational materials to facilitate compliance with PMC procedures, tools and resources
• Works with client support services in leading the on-boarding of new clients and facilities to ensure a seamless implementation
• Collaborates with other functional departments (credit/collections, contracting, and marketing) to assure that corporate billing, and receivable standards are achieved
• Represents PharMerica at corporate/networking/client events and conferences
• Conducts job responsibilities in accordance with the standards set out in the Company's Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards

Skills

Client management

Communication

Time management

CRM software

Education

Bachelor's degree or equivalent experience

Tools

CRM software

MS Office

Job description

BrightSpring Health Services in Portland, ME is seeking an Account Manager of Client Services for our Skilled Nursing and Long-Term Care Pharmacy services. The role focuses on cultivating strategic client relationships, ensuring satisfaction with pharmacy services, and driving retention.

The ideal candidate will have 3–5 years in client management, healthcare or B2B settings, and strong communication across all management levels.