Account Manager, Client Services / Skilled Nursing Pharmacy

PharMerica; Easley (SC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

DailyPay

Flexible schedules

Competitive pay

Shift differential

Health, dental, vision and life ins.

Company paid STD and LTD

Tuition Assistance

Employee Discount Program

401k

Paid-time off

Tuition reimbursement

Non-retail/Closed-door environment

Job summary

PharMerica is seeking an Account Manager of Client Services to cultivate and maintain strategic relationships with healthcare clients, ensuring satisfaction with pharmacy services and driving retention.

The role requires 75% travel in Easley, SC, Greenville, SC, and Asheville, NC; ideal location within those areas. The candidate should have client retention experience in long-term care pharmacy settings. We offer benefits, tuition assistance, 401k, and more.

Qualifications

• Bachelor's degree or equivalent experience.
• 3–5 years in client management, customer service, or client support; healthcare or B2B setting preferred.
• Ability to communicate to all levels of management.
• Excellent time-management and basic computer skills.
• Advanced Microsoft Office proficiency.
• Outstanding problem-solving skills.
• Experience in root cause analysis.
• Ability to collaborate cross-functionally.
• Experience in a collaborative team environment.
• Experience in project management and client-facing customer service roles.
• Ability to manage multiple priorities and deadlines simultaneously.

Responsibilities

• Builds strong partnerships with clients through consultation and collaboration for sustained success and growth.
• Accountable for all aspects of client relationships; primary go-to person for your client base.
• Engages with all levels across the organization to discuss issue resolution, growth opportunities and overall pharmacy performance in QBRs/PSOPs.
• Leads client contract renewal process in collaboration with other key PharMerica stakeholders.
• Owns the client issue escalation and resolution process with timely responses and clear expectations.
• Manages client book of business in the CRM; tracks activities, issues, tasks, contacts, and communications.
• Communicates critical quality metrics to address customer needs and deliver world-class service.
• Prepares reports and materials for monthly/quarterly business reviews; facilitates client engagement calls and training.
• Onboards new clients/facilities to ensure a seamless implementation.
• Collaborates with credit/collections, contracting, and marketing to meet billing/receivable standards.
• Represents PharMerica at events and conferences.
• Adheres to the Code of Business Conduct and applicable laws and standards.

Skills

Communication across levels

Time management

MS Office proficiency

Problem-solving

Root cause analysis

Cross-functional collaboration

Project management

Client-facing

Education

Bachelor's degree or equivalent experience

Tools

CRM software

Job description

Overview

As a critical member of a dynamic, growing pharmaceutical services company, you will be vital in the company’s success!

Our Company

PharMerica

Account Manager of Client Services

The Account Manager of Client Services cultivates and maintains an on-going strategic relationship with their clients. They are responsible for ensuring customer satisfaction with pharmacy services, issue resolution and overall retention of their clients.

This position requires entails 75% travel in the following territory: Easley, SC, Greenville, SC, & Asheville, NC. Ideal location to reside is within those locations, preferably Easley/ Greenville area.

The ideal candidate has experience in client retention in a long-term care pharmacy setting.

We offer:

• DailyPay
• Flexible schedules
• Competitive pay
• Shift differential
• Health, dental, vision and life insurance benefits
• Company paid STD and LTD
• Tuition Assistance
• Employee Discount Program
• 401k
• Paid-time off
• Tuition reimbursement
• Non-retail/Closed-door environment

If your passion is service excellence and top-quality care

This position will be posted for a minimum of 8 days

Responsibilities

• Builds strong partnerships with clients through consultation and collaboration for the sustained success and growth of their organizations
• Accountable for all aspects of client relationships; primary go‑to person for your client base
• Engages with all levels across the organization to discuss issue resolution, growth opportunities and overall pharmacy performance in the Monthly/Quarterly Business Reviews (QBR’s) and Pharmacy Optimization Services (PSOP’s)
• Leads client contract renewal process in collaboration with other key PharMerica stakeholders
• Owns the client issue escalation and resolution process. Working directly with key internal partners, achieves timely responses on all issues along with setting proper expectations for clients
• Manages their client base through the company’s CRM software. This includes the tracking and management of activities, issues, tasks, contacts, and other client communications.
• Own your Client Book of Business – be the subject matter expert and be prepared to communicate the most important critical to quality measurements to address customer’s needs, delivering world class service
• Provides pharmacy service, performance and reporting data. Prepares reports, monthly and quarterly business review materials, facilitates client engagement calls and conducts routine training, providing educational materials to facilitate compliance with PMC procedures, tools and resources
• Works with client support services in leading the on‑boarding of new clients and facilities to ensure a seamless implementation
• Collaborates with other functional departments (credit/collections, contracting, and marketing) to assure that corporate billing, and receivable standards are achieved
• Represents PharMerica at corporate/networking/client events and conferences
• Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards

Qualifications

• Bachelor's degree or equivalent experience
• Three to five years of previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business setting
• Ability to communicate to all levels of management
• Excellent time-management and basic computer skills
• Advanced Microsoft Office proficiency
• Outstanding problem-solving skills
• Experience in root cause analysis
• Ability to collaborate cross-functionally
• Experience working within a collaborative team
• Experience in a project management and client-facing customer service role
• Strong background with the ability to manage multiple priorities and deadlines at once

About Our Line Of Business

PharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams, serving health care providers such as skilled nursing facilities, senior living communities, and hospitals. We also cater to individuals with behavioral needs, infusion therapy needs, seniors receiving in‑home care, and patients with cancer. Operating long-term care, home infusion, and specialty pharmacies across the nation, we combine the personal touch of a neighborhood pharmacy with the resources of a national network. Our comprehensive solutions, backed by industry‑leading technology and regulatory expertise, ensure accurate medication access, cost control, and compliance with best‑in‑class clinical standards. We are committed to enhancing resident health, reducing staff burdens, and supporting our clients' success. For more information, visit www.pharmerica.com . Follow us on Facebook, Twitter, and LinkedIn .