Strategic Account Manager — Senior Living & Growth

A Place for Mom, Inc.; United States; Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k) match

Dental Insurance

Health Insurance

Vision Insurance

Paid Time Off

Job summary

A Place for Mom, Inc. is seeking an Account Manager to own partner success across a book of business with senior living operators. You will drive revenue retention and growth by delivering data-driven reviews, coaching, and program adoption, while coordinating with Sales, Marketing, Analytics, and Finance to remove barriers.

This role emphasizes strategic relationships, performance accountability, and cross-functional collaboration, with up to 20% travel to client sites and industry events.

Qualifications

• 5+ years of experience in Account Management, B2B Sales, or Customer Success.
• Ability to drive business outcomes through strategic relationship management.
• Strong understanding of OKRs, KPIs, and aligning performance to goals.
• Proven success in influencing customer behavior and driving program adoption.
• Excellent communication and presentation skills with executives.
• Proficiency in interpreting performance data and using CRM tools.

Responsibilities

• Own partner success across a designated book of business and OKRs.
• Build relationships with senior living operators to ensure retention and growth.
• Deliver regular business reviews and performance analyses.
• Drive move-in growth by addressing gaps and promoting adoption.
• Collaborate with Sales, Customer Success, Marketing, Analytics, and Finance.
• Present data-driven insights and recommendations to partners.
• Maintain account health in CRM systems and internal tools.
• Coordinate with Finance to manage collections and aging.
• Travel up to 20% for on-site partner visits and conferences.

Skills

Account Management

OKRs/KPIs

CRM platforms

Stakeholder engagement

Data-driven decisions

Presentation skills

Tools

CRM platforms

Job description

A Place for Mom, Inc. is seeking an Account Manager to own partner success across a book of business with senior living operators. You will drive revenue retention and growth by delivering data-driven reviews, coaching, and program adoption, while coordinating with Sales, Marketing, Analytics, and Finance to remove barriers.

This role emphasizes strategic relationships, performance accountability, and cross-functional collaboration, with up to 20% travel to client sites and industry events.