Account Manager

A Place for Mom, Inc.; United States; Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k) match

Dental Insurance

Health Insurance

Vision Insurance

Paid Time Off

Job summary

A Place for Mom, Inc. is seeking an Account Manager to own partner success across a book of business with senior living operators. You will drive revenue retention and growth by delivering data-driven reviews, coaching, and program adoption, while coordinating with Sales, Marketing, Analytics, and Finance to remove barriers.

This role emphasizes strategic relationships, performance accountability, and cross-functional collaboration, with up to 20% travel to client sites and industry events.

Qualifications

• 5+ years of experience in Account Management, B2B Sales, or Customer Success.
• Ability to drive business outcomes through strategic relationship management.
• Strong understanding of OKRs, KPIs, and aligning performance to goals.
• Proven success in influencing customer behavior and driving program adoption.
• Excellent communication and presentation skills with executives.
• Proficiency in interpreting performance data and using CRM tools.

Responsibilities

• Own partner success across a designated book of business and OKRs.
• Build relationships with senior living operators to ensure retention and growth.
• Deliver regular business reviews and performance analyses.
• Drive move-in growth by addressing gaps and promoting adoption.
• Collaborate with Sales, Customer Success, Marketing, Analytics, and Finance.
• Present data-driven insights and recommendations to partners.
• Maintain account health in CRM systems and internal tools.
• Coordinate with Finance to manage collections and aging.
• Travel up to 20% for on-site partner visits and conferences.

Skills

Account Management

OKRs/KPIs

CRM platforms

Stakeholder engagement

Data-driven decisions

Presentation skills

Tools

CRM platforms

Job description

As an Account Manager at A Place for Mom, you will own the success of a portfolio of senior living community partners. This role is a blend of strategic relationship management, consultative selling, and performance coaching — all grounded in a disciplined focus on driving measurable results.

You will be accountable for delivering against a set ofquarterly and annual Objectives and Key Results (OKRs) aligned with APFM's broader business goals. OKRs will include revenue retention and growth, move-in acceleration, customer engagement, and adoption of high-impact programs. You'll collaborate cross-functionally to execute against these priorities, using data, insights, and operational rigor to deliver value to both APFM and our partners.

This high-visibility, customer-facing role is ideal for someone who thrives in a results-driven environment and wants to make a tangible impact.

What you will do:

• Own partner success across a designated book of business, managing performance against defined OKRs

• Build strong relationships with senior living operators and stakeholders to ensure retention, growth, and long-term satisfaction

• Deliver regular business reviews and performance analyses to inform decisions and influence partner behavior

• Drive move-in growth by identifying and addressing performance gaps, educating partners on best practices, and promoting program adoption

• Collaborate with internal teams (Sales, Customer Success, Marketing, Analytics, and Finance) to align strategies and remove barriers to performance

• Present data-driven insights and customized recommendations to partners through compelling storytelling and visualizations

• Ensure account health by maintaining up-to-date records in PartnerCentral, Salesforce, and internal reporting tools

• Manage collections and minimize aging in partnership with internal finance and billing teams

• Travel up to 20% for on-site partner visits, corporate meetings, and industry conferences
  

Qualifications:

• 5+ years of experience in Account Management, B2B Sales, or Customer Success, preferably in senior living, healthcare, or SaaS

• Demonstrated ability to drive business outcomes through strategic relationship management and performance accountability

• Strong understanding of OKRs, KPIs, and how to align partner performance to business goals

• Proven success in influencing customer behavior and driving program adoption through data, insights, and education

• Excellent communication and presentation skills, with experience engaging diverse stakeholders, including executive leadership

• Proficiency in CRM platforms and comfort with interpreting and acting on performance data

• Highly organized and self-motivated with strong project management skills and attention to detail

• Collaborative mindset with the ability to navigate and align cross-functional teams

Compensation:

• Base Salary: $70,000-100,000

• On Target Earnings: $95,000-150,000

• Benefits:

  • 401(k) plus match

  • Dental Insurance

  • Health Insurance

  • Vision Insurance

  • Paid Time Off

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About A Place for Mom

A Place for Mom is the leading platform guiding families through every stage of the aging journey. Together, we simplify the senior care search with free, personalized support — connecting caregivers and their loved ones to vetted providers from our network of 15,000+ senior living communities and home care agencies.

Since 2000, our teams have helped millions of families find care that fits their needs. Behind every referral and resource is a shared goal: to help families focus on what matters most — their love for each other.

We're proud to be a mission-driven company where every role contributes to improving lives. Caring isn't just a core value — it's who we are. Whether you're supporting families directly or driving innovation behind the scenes, your work at A Place for Mom makes a real difference.

Our employees live the company values every day:

• Mission Over Me: We find purpose in helping caregivers and their senior loved ones while approaching our work with empathy.

• Do Hard Things: We are energized by solving challenging problems and see it as an opportunity to grow.

• Drive Outcomes as a Team: We each own the outcome but can only achieve it as a team.

• Win The Right Way: We see organizational integrity as the foundation for how we operate.

• Embrace Change: We innovate and constantly evolve.

Additional Information:

All your information will be kept confidential according to EEO guidelines.

A Place for Mom uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.