Strategic Account Manager, SaaS & Marketplaces (US)

Mirakl - AMER; Boston (MA); On-site; USD 94,000 - 119,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability coverage

ClassPass

Commuter benefits

Free gym access

Weekly lunches

Job summary

Mirakl’s Boston office is hiring an Account Manager for Mirakl Connect to own revenue, retention, and expansion within the US portfolio. You’ll act as a strategic advisor, deliver performance insights, and coordinate with cross-functional teams to optimize client success.

You’ll join a high-growth sales group led by Whitney Mayfield, with a focus on onboarding brands and sellers to Mirakl Connect while maintaining CRM discipline and delivering measurable outcomes.

Qualifications

• Experience in account management, customer success, or commercial roles in SaaS/e-commerce/marketplaces.
• Proven renewal and expansion target ownership with quota attainment.
• Hands-on experience with marketplace or channel platforms is a plus.

Responsibilities

• Own revenue targets for US portfolio, manage renewals and churn risk.
• Identify upsell/cross-sell opportunities and drive deals to signature.
• Provide strategic guidance on assortment, pricing, promotions and performance.
• Collaborate across Sales, Product, RevOps and marketplace teams.

Skills

Commercial acumen

Deal execution

Data fluency

Relationship management

Cross-functional collaboration

Organization

Communication

Strategic thinking

Tools

Microsoft Office

Google Suite

Slack

Trello

Jira

Job description

Mirakl’s Boston office is hiring an Account Manager for Mirakl Connect to own revenue, retention, and expansion within the US portfolio. You’ll act as a strategic advisor, deliver performance insights, and coordinate with cross-functional teams to optimize client success.

You’ll join a high-growth sales group led by Whitney Mayfield, with a focus on onboarding brands and sellers to Mirakl Connect while maintaining CRM discipline and delivering measurable outcomes.