Strategic Account Manager (Retail)

Kellermeyer Bergensons Services, LLC; United States; Remote; USD 110,000 - 130,000; Full time

Job summary

Join a leading facility services provider as a Senior Account Manager and play a crucial role in managing strategic accounts. In this dynamic position, you will work closely with customers and internal teams to drive business growth through effective account management and sales strategies. With a focus on building strong relationships and ensuring service delivery excellence, you'll contribute to the success of key accounts while enjoying the flexibility of a remote role with nationwide travel. This is an exciting opportunity to make a significant impact in a fast-paced environment.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) Plan with Matching

Pet Insurance

Discounts through PerkSpot

Qualifications

• 3+ years in strategic account management, preferably in facilities services.
• Strong understanding of operations and account management processes.

Responsibilities

• Manage customer relationships and develop strategic plans for account management.
• Analyze KPIs and implement action plans for sub-standard areas.

Skills

Account Management

Sales Strategy

KPI Analysis

Interpersonal Skills

CRM Software Proficiency

Education

Bachelor's Degree

Tools

Salesforce

Excel

Job description

About KBS

Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more—maintain clean, efficient, and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service.

What are you waiting for? APPLY TODAY and join the KBS Crew!

Job Overview

Salary Range: $110-130K + incentives

Remote role with 50% nationwide travel

Position Summary

The Senior Account Manager (SAM) works directly with the Vice President of Strategic Accounts (SAM VP) to ensure the success of strategic accounts. This role involves working closely with customers, leadership, and internal departments to perform duties such as analyzing KPIs, developing action plans, and growing the business through cross-selling and up-selling.

Job Responsibilities

1. Act as the senior point of contact with customers and establish productive, professional relationships with key personnel in assigned accounts.
2. Manage customer relationships and develop strategic plans for account management.
3. Ensure service delivery meets contractual requirements and build customer confidence and trust.
4. Analyze KPIs and develop or implement action plans for areas that are sub-standard.
5. Grow current business through cross-selling and up-selling.
6. Meet sales quotas and profitability expectations, independently or with the sales team.
7. Monitor and assist with client billing and collections.
8. Conduct Quarterly Business Reviews (QBR) with each customer.

Your Attributes

• Understanding of operations and account management processes.
• Proficiency with CRM/ERP software such as Salesforce.
• Ability to identify and close sales opportunities.
• Strong interpersonal and relationship-building skills.
• Willingness to travel domestically up to 50%.

Experience Required

• Previous experience in the facilities services industry, preferably with retail accounts.
• At least 3+ years in strategic account management.
• Proficiency with Excel and Salesforce.
• Experience managing large, multimillion-dollar national accounts.

Education

• Bachelor's degree or equivalent business experience.

Benefits

As a full-time employee (30+ hours/week), you may qualify for benefits such as medical, dental, vision, prescription drugs, paid time off, holidays, sick leave, life insurance, disability coverage, supplemental health insurance, 401(k) plan with matching, pet insurance, and discounts through PerkSpot.

KBS is an equal opportunity employer and provides accommodations for individuals with disabilities in accordance with applicable laws.