National Account Manager - Retail Home Improvement

DuPont Group; North Carolina; Remote; USD 80,000 - 120,000; Full time

Job summary

An established industry player seeks a dynamic National Account Manager to lead efforts with major retail customers in the home improvement sector. This role is pivotal in driving sales strategies and fostering relationships with key accounts like The Home Depot and Lowe’s. The ideal candidate will leverage strong analytical skills and strategic thinking to optimize product launches and pricing strategies, ensuring customer satisfaction and growth. Join a forward-thinking organization committed to innovation and excellence, where your contributions will directly impact the success of the business.

Qualifications

• 5+ years of experience in national account management.
• Strong analytical skills and experience in retail reporting.
• Ability to travel up to 40% for customer engagements.

Responsibilities

• Lead engagement with key retail accounts, driving sales and margin goals.
• Develop and execute strategic customer account plans.
• Collaborate cross-functionally to achieve account objectives.

Skills

National Account Management

Data Analytics

Retail Category Management

Strategic Thinking

Interpersonal Skills

Education

Bachelor's Degree

Job description

National Account Manager - Retail Home Improvement page is loaded

National Account Manager - Retail Home Improvement

Apply remote type Home/Remote locations Wimington, Delaware NA-US-NC-DURHAM NA-US-NC-Salisbury Midland, Michigan time type Full time posted on Posted 2 Days Ago time left to apply End Date: May 12, 2025 (8 days left to apply) job requisition id 245185W

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Job Description:

The Shelter Solutions Business, part of DuPont Water & Protection, is comprised by the Corian Design and Performance Building Solutions businesses. The business delivers solutions for both the interior and exterior of a building that enhance the performance and beautification of shelters across the globe. The Shelter Solutions business combines multiple globally-recognized brands under one business – Great Stuff, Great Stuff Pro, Froth-Pak, Styrofoam, Tyvek, Corian Design, and others. A core business segment of the Shelter Solutions business, the Shelter Solutions Home Improvement Businesssells its products to North American retailers such as The Home Depot, Lowe’s, and Menards, amongst many others.

The Home Improvement National Account Manager (NAM)leads the company’s efforts to maintain and expand relationships with large, highly strategic, multi-location retail customers, primarily within the hardware and home improvement industry. Assigned to multiple key customers, this National Account Manager is responsible for implementing the Shelter Solutions retail market strategy and achieving quarterly/annual sales, margin, and forecasting goals, as well as assigned strategic account objectives.

The NAM represents the entire range of business products and services to assigned customers, while leading the customer account planning cycle, account team, and support personnel and ensuring assigned customers’ needs and expectations are met and growth targets achieved. The NAM reviews and negotiates customer programs, contracts, guidelines, and commercial policies to fully understand all operational / financial implications and ensure alignment to the retail market strategy, as well as to operational capacity and capability to supply.

Core responsibilities include data collection and analysis to provide accurate forecasts for both DuPont and assigned customers, and driving all customer related activities around new product launches, assortment changes, pricing, promotions and inventory to optimize POS and subsequent DuPont sales. In addition to strong analytical skills, success in this role requires retail category and account management expertise, as well as mastery of the product line review process and customer presentations, planogram design leadership, and the ability to understand, quantify and articulate customer opportunities and value propositions.

This role focuses on the corporate and key buying locations of assigned accounts, while coordinating closely with field service merchandising teams and sales agency associates. The ability to lead internal and external teams, and collaborate highly effectively cross-functionally is critical, as is the capability to skillfully communicate and articulately present to various leadership levels, both internal and external.

Key responsibilities include:

• Leads customer engagement with some of DuPont’s most critical and dynamic retail accounts, requiring sharp business acumen, excellent relationship development, and strategic thinking
• Achieves, or exceeds assigned volume, revenue, and margin goals with designated national accounts, while supporting growth of adjacent licensed products
• Leads key account team, which may include directing Manufacturing Rep agencies, while working closely with Customer Service, Marketing, Legal, and Sales Support to achieve account goals, ensure customer satisfaction, and drive swift resolutions
• Uses data and strong analytical skills to provide initial forecast for designated national accounts in partnership with forecasting team, and continuously improves upon it
• Develops and successfully executes strategic customer account plans and objectives, encompassing both brick-and-mortar and eCommerce channels, aligned with the retail market strategy
• Leads planning, preparation and participation in customer events and meetings, cross-team alignment for line reviews, partnership discussions, store walks, etc.
• Seeks out and develops new business in accordance with the retail market strategy and Shelter growth programs
• Manages and leads execution of customer contracts, rebate programs, and co-op programs (as relevant)
• Maintains pulse on competitive developments at accounts and shares key insights with broader retail team

Qualifications

Required:

• Four-year college degree from an accredited institution
• Minimum of five years of national account management experience with The Home Depot, Lowe’s or Menards
• Experience in construction/hardware/building industry
• Retail reporting and data analytics experience
• Ability to travel up to 40% of the time for customer engagements

Preferred:

• Exceptional interpersonal and communication skills
• Inquisitive, highly accountable nature to drive to root causes and seek creative solutions
• Proven ability to partner and work successfully across functions

Location: Remote available. Preferred hiring locations are Charlotte, NC, Midland, Michigan, Wilmington, Delaware

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On May 22, 2024, we announced a plan to separate our Electronics and Water businesses in a tax-free manner to its shareholders. On January 15, 2025, we announced that we are targeting November 1, 2025, for the completion of the intended separation of the Electronics business (the “Intended Electronics Separation”)*. We also announced that we would retain the Water business. We are committed to ensuring a smooth and successful separation process for the Future Electronics business. We look forward to welcoming new talent interested in contributing to the continued success and growth of our evolving organization.

(1)The separation transactions are subject to satisfaction of customary conditions, including final approval by DuPont's Board of Directors, receipt of tax opinion from counsel, the filing and effectiveness of Form 10 registration statements with the U.S. Securities and Exchange Commission, applicable regulatory approvals, and satisfactory completion of financing. For further discussion of risks, uncertainties and assumptions that could impact the achievement, expected timing and intended benefits of the separation transactions, see DuPont’s announcement .

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DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit ourAccessibility Page for Contact Information .