Restaurant Growth & Retention Partner (Remote)

OpenTable; Hawaii; Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Work from almost anywhere for up to 20

Company-paid therapy sessions through—

Headspace subscription

Annual company-wide week off

Paid parental leave

Generous paid vacation + time off for—

On-demand e-learnings

Travel Discounts

Employee Resource Groups

Competitive retirement and health plan

Job summary

OpenTable is seeking an Account Manager to lead retention and revenue growth within your restaurant territory. You will engage with restaurant partners, act as a trusted advisor, and utilize our technology to strengthen customer relationships and outcomes.

You will collaborate with teams across marketing and sales, manage renewals, upsell premium tools, and help restaurants optimize reservation flows. Domestic travel is required; PT or Hawaii time zones preferred.

Qualifications

• 2-3+ years in account management in hospitality or restaurant industry.
• Residency in the Pacific Time Zone or Hawaii-Aleutian Time Zone; travel West Coast & Hawaii.
• Experience with consultative sales and contract renewals.

Responsibilities

• Build relationships with restaurant leadership to drive retention.
• Aim for quarterly retention and upsell targets.
• Identify sales opportunities for premium marketing tools.
• Assist in system configuration to optimize reservations.
• Present data-driven reviews and industry insights.
• Track activity in Salesforce and collect upgrade feedback.

Skills

Account management

Customer service

Sales objections handling

Presentation skills

Written communication

Interpersonal skills

Driver's license

Education

College degree

Tools

Salesforce

Google Suite

Apple ecosystem

Job description

OpenTable is seeking an Account Manager to lead retention and revenue growth within your restaurant territory. You will engage with restaurant partners, act as a trusted advisor, and utilize our technology to strengthen customer relationships and outcomes.

You will collaborate with teams across marketing and sales, manage renewals, upsell premium tools, and help restaurants optimize reservation flows. Domestic travel is required; PT or Hawaii time zones preferred.