Hospitality Account Manager - Growth & Retention

OpenTable; Florida; Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Work from (almost) anywhere for up to

Mental health & well-being benefits

Annual week off

Therapy benefits (SpringHealth)

Headspace subscription

Paid parental leave

Generous PTO

Volunteer time

Job summary

OpenTable, part of Booking Holdings, seeks a results-driven Account Manager to lead retention and revenue growth across SW Florida restaurant partners. This hybrid field-based role reports to the Manager of Account Management and delivers data-driven insights to optimize reservation workflows. The ideal candidate lives in the Eastern Time Zone (SW Florida preferred).

Travel may be required. You will build strategic relationships, upsell premium marketing tools, and collaborate with product teams

Qualifications

• 3+ years of account management, customer success, or operational management experience in restaurant or hospitality.
• Residency in Eastern Time Zone; SW Florida/Florida preferred.
• Ability to interpret P&L and business metrics.
• Consultative approach to manage client relationships and drive retention/growth.
• Strong written and oral communication; experience presenting data.

Responsibilities

• Build and maintain strategic relationships with restaurant leadership to hit retention and upsell targets.
• Conduct data-driven business reviews and executive meetings to share insights and optimize reservations.
• Serve as the primary escalation point; collaborate with product and support for issue resolution.
• Partner with marketing to design and evaluate initiatives that drive participation.
• Maintain accurate account records and activity metrics in Salesforce.
• Educate operators on hospitality trends and economic drivers for data-informed decisions.

Skills

Account management

Customer success

Relationship management

Communication skills

Hospitality industry

Education

Bachelor’s degree

Tools

Salesforce

Google Workspace

Apple operating systems

Job description

OpenTable, part of Booking Holdings, seeks a results-driven Account Manager to lead retention and revenue growth across SW Florida restaurant partners. This hybrid field-based role reports to the Manager of Account Management and delivers data-driven insights to optimize reservation workflows. The ideal candidate lives in the Eastern Time Zone (SW Florida preferred).

Travel may be required. You will build strategic relationships, upsell premium marketing tools, and collaborate with product teams