Strategic Account Manager: Renewals & Growth

AUSTIN POWDER COMPANY; Findlay (OH); On-site; USD 55,000 - 85,000; Full time

Job summary

Austin Powder Company in Findlay, OH is seeking an Account Representative to own the ongoing relationship with assigned regional customers. You will drive customer satisfaction, manage renewals, and pursue value-based upsell and cross-sell opportunities across the account portfolio.

You will maintain regular engagement through site visits and business reviews, translate performance data into value stories, and collaborate with field operations to ensure safe, reliable service while achieving

Qualifications

• Bachelor’s Degree preferred
• High School Diploma or equivalent required
• Experience in account management and renewals

Responsibilities

• Ongoing Account Management & Retention: Serve as the primary commercial contact for assigned regional accounts and manage retention.
• Account Performance & Value Delivery: Monitor KPIs and translate performance into value stories for customers.
• Renewal Planning & Contract Management: Own renewal prep and execution ahead of contract expirations.
• Upsell & Cross-Sell Execution: Identify opportunities to expand product mix within existing accounts.
• Sales Process & CRM Discipline: Maintain CRM records and ensure smooth handoffs post-onboarding.
• Cross-Functional Coordination: Coordinate with Field Services, Technical Services, and Operations.

Job description

Austin Powder Company in Findlay, OH is seeking an Account Representative to own the ongoing relationship with assigned regional customers. You will drive customer satisfaction, manage renewals, and pursue value-based upsell and cross-sell opportunities across the account portfolio.

You will maintain regular engagement through site visits and business reviews, translate performance data into value stories, and collaborate with field operations to ensure safe, reliable service while achieving