Strategic Account Manager - Remote Growth & Partnerships

ERMCO-ECI Remote; Lake Michigan Beach (MI); Remote; USD 90,000 - 130,000; Full time

Job summary

ERMCO is seeking a Strategic Account Manager to manage and grow relationships with key customers in the distribution transformer industry. This remote role supports states including AZ, FL, GA, IL, KS, MA, MI, NC, NE, SD, TN, TX, WI, and WY with up to 50% travel to customer sites and events.

You will lead account plans, collaborate across Sales, Marketing, Product Development and Operations, and act as a trusted advisor to tailor ERMCO solutions to client needs.

Qualifications

• Bachelor’s degree in Business, Marketing, Engineering, or related field.
• 5+ years of experience in strategic account management, sales, or business development.
• Proven success managing complex customer relationships and driving revenue growth.
• Strong communication, negotiation, and interpersonal skills.
• Ability to analyze data and develop actionable account strategies.

Responsibilities

• Develop and execute strategic account plans to achieve sales targets and expand our customer base within the distribution transformer industry.
• Develop and maintain strong relationships with assigned strategic accounts to ensure customer satisfaction and loyalty.
• Identify and pursue growth opportunities within strategic accounts to maximize revenue and profitability.
• Collaborate closely with internal teams including Sales, Marketing, Product Development, and Operations to deliver customer-centric solutions.
• Serve as a trusted advisor to customers by understanding their business challenges and aligning ERMCO’s offerings accordingly.
• Prepare and present regular business reviews, forecasts, and account plans to both customers and internal leadership.
• Negotiate contracts and pricing in alignment with company guidelines and customer expectations.
• Monitor market trends, competitor activities, and customer feedback to inform strategic account management plans.
• Ensure timely resolution of customer issues and escalations to maintain positive relationships.
• Represent the company at industry events, conferences, and trade shows.
• Travel required to customer sites and industry events (up to 50%).

Skills

Strategic account management

Sales

Customer relationship building

Negotiation

Data analysis

Education

Bachelor's degree

Advanced degree or relevant certifications

Tools

CRM software

Sales analytics tools

Job description

ERMCO is seeking a Strategic Account Manager to manage and grow relationships with key customers in the distribution transformer industry. This remote role supports states including AZ, FL, GA, IL, KS, MA, MI, NC, NE, SD, TN, TX, WI, and WY with up to 50% travel to customer sites and events.

You will lead account plans, collaborate across Sales, Marketing, Product Development and Operations, and act as a trusted advisor to tailor ERMCO solutions to client needs.