Account Manager – Customer Success & Logistics

Marten Transport, Ltd.; Tampa (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

A transportation company in Florida is seeking an Account Manager responsible for ensuring top-notch customer service. This role includes supervising staff, communicating with various stakeholders, and managing service quality. The ideal candidate has a Bachelor's in marketing or equivalent experience in customer service, along with strong communication and organizational skills. Join our team to lead and develop associates while ensuring the highest satisfaction for our clients.

Responsibilities

• Record details and direction on all loads booked.
• Act as a substitute for Account Managers when needed.
• Supervise and monitor trailer pools in the market.
• Secure loading and unloading appointments promptly.
• Communicate problems to the Regional Sales Director.
• Expand knowledge of positions for career development.
• Monitor service levels provided to customers.
• Follow up with designated accounts through discussions.
• Delegate duties and develop Account Manager Associates.

Skills

Excellent verbal and written communication skills

Ability to handle a fast pace work environment

Ability to prioritize and handle multiple tasks

Problem-solving skills

Computer experience with Windows and Excel

Understanding of overall marketing strategies

Education

Bachelor's degree in marketing or related business major

Minimum 2 years in customer service field

Job description

A transportation company in Florida is seeking an Account Manager responsible for ensuring top-notch customer service. This role includes supervising staff, communicating with various stakeholders, and managing service quality. The ideal candidate has a Bachelor's in marketing or equivalent experience in customer service, along with strong communication and organizational skills. Join our team to lead and develop associates while ensuring the highest satisfaction for our clients.