Account Manager – Logistics & Load Coordination

Marten Transport, Ltd.; Edwardsville (IL); On-site; USD 50,000 - 65,000; Full time

Job summary

A leading transportation firm in Edwardsville, Illinois, seeks an Account Manager responsible for customer inquiries, load solicitations, and service reporting. The role involves supervising staff, optimizing service levels, and maintaining customer satisfaction. Ideal candidates should have a bachelor's degree in marketing or equivalent customer service experience. If you possess excellent communication skills and thrive in fast-paced environments, we'd love to hear from you.

Qualifications

• Proven ability to communicate effectively with customers and team members.
• Experience in managing customer inquiries and service expectations.
• Ability to build positive relationships with customers.

Responsibilities

• Manage customer inquiries and load solicitations.
• Supervise trailer pools inassigned market area.
• Delegate duties to Account Manager Associates.

Skills

Excellent verbal and written communication skills

Ability to handle a fast pace work environment

Ability to prioritize and handle multiple tasks

Problem-solving skills

Computer experience (Windows, Excel)

Education

Bachelor's degree in marketing or related field

Minimum 2 years in customer service

Job description

A leading transportation firm in Edwardsville, Illinois, seeks an Account Manager responsible for customer inquiries, load solicitations, and service reporting. The role involves supervising staff, optimizing service levels, and maintaining customer satisfaction. Ideal candidates should have a bachelor's degree in marketing or equivalent customer service experience. If you possess excellent communication skills and thrive in fast-paced environments, we'd love to hear from you.