Strategic Account Manager - High-Tech Metals

USA.Plansee USA LLC; Franklin (VA); On-site; USD 70,000 - 80,000; Full time

Job summary

Plansee Group in Franklin, USA, seeks an Exempt Account Manager to own commercial relationships for allocated customers, delivering technical and pricing support across Plansee materials and fabrication capabilities.

You will develop quotations, coordinate terms and delivery, and collaborate with Sales, KAMs, and Business Managers to drive growth while handling inquiries from quote to shipment in SAP.

Qualifications

• BS degree in Marketing, Business, Engineering, or 2–5 years in B2B industrial sales.
• Proven ability to manage accounts, including pricing and negotiation.
• Strong mathematical and analytical skills; read engineering drawings and specs.
• Proficient in MS Office; SAP S4/HANA knowledge desired.
• Familiar with market intelligence tools such as CRM and CCM.
• Excellent written and verbal communication across diverse cultures.
• Willing to travel up to 20% domestically.
• Ability to complete ITAR/export-control requirements.

Responsibilities

• Serve as primary commercial contact and account owner for assigned customers, developing long-term relationships.
• Provide customers with commercial and technical support on Plansee materials, machining and specifications, pricing, availability, and delivery.
• Develop customer quotations and coordinate pricing, terms, and delivery with internal teams.
• Manage customer inquiries and orders from quotation through shipment in SAP.
• Identify growth opportunities and maintain CRM opportunities.
• Collaborate with Sales & Marketing Managers, Key Account Managers, and Business Managers to align customer strategy.
• Coordinate resolution of delivery changes, billing issues, returns, and complaints.
• Support Inside Sales and market studies, trade shows, and travel as needed.
• Follow Plansee policies and export-control requirements.

Skills

Customer relationship management

Negotiation

Communication skills

Analytical skills

Sales forecasting

MS Office (Excel, PowerPoint)

SAP S4/HANA knowledge

Travel up to 20%

Education

BS in Marketing/Business/Engineering or equivalent

Tools

CRM systems

CCM

Job description

Plansee Group in Franklin, USA, seeks an Exempt Account Manager to own commercial relationships for allocated customers, delivering technical and pricing support across Plansee materials and fabrication capabilities.

You will develop quotations, coordinate terms and delivery, and collaborate with Sales, KAMs, and Business Managers to drive growth while handling inquiries from quote to shipment in SAP.