Account Manager

Plansee Group; Franklin (MA); On-site; USD 70,000 - 80,000; Full time

Job summary

Plansee USA LLC in Franklin, USA, is seeking an Account Manager to own a portfolio of customers, providing commercial and technical support and developing growth opportunities.

You will coordinate quotations, manage orders in SAP, and collaborate with Sales, Marketing, and KAMs while traveling up to 20% domestically.

Qualifications

• BS degree in Marketing, Business, Engineering, or a related field or 2-5 years' industrial or technical sales experience in a business-to-business environment.
• Demonstrated ability to manage customer accounts, including pricing, negotiation and relationship development.
• Strong mathematical and analytical skills; ability to read engineering drawings & specifications desired.
• Solid proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook); knowledge of SAP S4 HANA desired.
• Familiarity with Market Intelligence Tools such as CRM and CCM.
• Strong written and verbal communication skills and effective interaction at all levels and across diverse cultures.
• Ability to travel up to 20% of the time, primarily domestic.

Responsibilities

• Serve as the primary commercial contact and account owner for an assigned portfolio of customers, customer groups, products, or market segments, developing long-term relationships through regular communication, account reviews, and periodic customer visits.
• Provide customers with commercial and technical support regarding Plansee's materials, machining and fabrication capabilities, product specifications, pricing, availability, and delivery, and promote Plansee's value-added services and Digital Tools (My Plansee).
• Develop customer quotations and coordinate pricing, terms, delivery requirements, and commercial discussions using market information, internal estimates, pricing guidance, and Plansee's Global Production Network, with appropriate escalation of high-risk or strategic matters.
• Manage customer inquiries and orders from quotation through shipment, ensuring accurate and timely processing and maintenance of customer data within SAP.
• Identify, qualify, and develop growth opportunities within assigned accounts, including new applications, products, services, and digital sales channels, and maintain opportunities, market intelligence, and conversation reports within CRM.
• Collaborate closely with Sales & Marketing Managers, Key Account Managers, Business Managers responsible for the business divisions and market verticals to ensure alignment on customer strategy, account priorities, and growth initiatives, serving as a key liaison between customers and the broader Plansee organization.
• Coordinate resolution of delivery changes, technical questions, billing or credit concerns, returns, and customer complaints, ensuring clear communication and customer satisfaction.
• Support the Inside Sales team as needed, including account coverage and support for Outside Sales Managers.
• Support sales and marketing initiatives, market studies, trade shows, recurring sales reporting, and continuous improvement activities across the Plansee US Sales organization, with occasional travel to customer locations, Plansee facilities, or affiliated companies as required.
• Follow applicable Plansee policies, procedures, quality requirements, export-control requirements, and standards of business conduct; other duties or projects as assigned.

Skills

Account management

Pricing & negotiation

CRM familiarity

SAP S4 HANA knowledge

MS Office

Engineering drawings

Communication skills

Travel readiness

Education

BS in Marketing/Business/Engineering

Tools

SAP S4/HANA

CRM software

Microsoft Office

Job description

What makes us strong? Our employees in 50 countries worldwide – all working with passion to enable high-tech applications with our strong metals: tungsten and molybdenum.

At our Plansee site in Franklin, USA, we specialize in transforming semi-finished molybdenum and tungsten products into complex components- leveraging decades of precision manufacturing and engineering excellence.

Join a highly motivated team in Franklin, USA, where local expertise meets the global knowledge and values of the Plansee Group.

Position type: Exempt

Responsibilities

• Serve as the primary commercial contact and account owner for an assigned portfolio of customers, customer groups, products, or market segments, developing long-term relationships through regular communication, account reviews, and periodic customer visits.
• Provide customers with commercial and technical support regarding Plansee's materials, machining and fabrication capabilities, product specifications, pricing, availability, and delivery, and promote Plansee's value-added services and Digital Tools (My Plansee).
• Develop customer quotations and coordinate pricing, terms, delivery requirements, and commercial discussions using market information, internal estimates, pricing guidance, and Plansee's Global Production Network, with appropriate escalation of high-risk or strategic matters.
• Manage customer inquiries and orders from quotation through shipment, ensuring accurate and timely processing and maintenance of customer data within SAP.
• Identify, qualify, and develop growth opportunities within assigned accounts, including new applications, products, services, and digital sales channels, and maintain opportunities, market intelligence, and conversation reports within CRM.
• Collaborate closely with Sales & Marketing Managers, Key Account Managers, Business Managers responsible for the business divisions and market verticals to ensure alignment on customer strategy, account priorities, and growth initiatives, serving as a key liaison between customers and the broader Plansee organization.
• Coordinate resolution of delivery changes, technical questions, billing or credit concerns, returns, and customer complaints, ensuring clear communication and customer satisfaction.
• Support the Inside Sales team as needed, including account coverage and support for Outside Sales Managers.
• Support sales and marketing initiatives, market studies, trade shows, recurring sales reporting, and continuous improvement activities across the Plansee US Sales organization, with occasional travel to customer locations, Plansee facilities, or affiliated companies as required.
• Follow applicable Plansee policies, procedures, quality requirements, export-control requirements, and standards of business conduct; other duties or projects as assigned.

Qualifications:

1. BS degree in Marketing, Business, Engineering, or a related field or 2-5 years' industrial or technical sales experience in a business-to-business environment, or an equivalent combination of directly related experience and education.

2. Demonstrated ability to manage customer accounts, including pricing, negotiation and relationship development.

3. Strong mathematical and analytical skills; ability to read engineering drawings & specifications desired.

4. Solid proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook); knowledge of SAP S4 HANA desired.

5. Familiarity with Market Intelligence Tools such as CRM and CCM.

6. Strong written and verbal communication skills and effective interaction at all levels and across diverse cultures.

7. Ability to work in a fast-paced environment, support a team approach and achieve sales goals.

8. Willingness to travel up to 20% of the time, primarily domestic.

Ability to successfully complete required background screening and meet eligibility requirements to work on ITAR- and export-controlled projects.

The base compensation for this position is between 70-80k annually, commensurate with skill and experience level.

Equal Employment Opportunity

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Recruitment Team | [e-mail]

Plansee USA LLC