Strategic Account Manager: Growth, Retention & Success

Vaco by Highspring; Druid Hills (KY); On-site; USD 60,000 - 85,000; Full time

Job summary

Vaco by Highspring seeks an Account Manager to develop and maintain long-term client relationships, ensuring satisfaction, retention, and growth. You will serve as the main client contact, understanding business needs and coordinating with internal teams to deliver effective solutions.

You will own the client experience, proactively identify growth opportunities, manage renewals, and work with Sales, Customer Service, Operations, and Finance to ensure commitments are met accurately and

Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, or related field.
• 2+ years in account management, client services, customer success, sales, or business development.
• Demonstrated ability to build and maintain strong customer relationships.
• Excellent verbal and written communication skills.
• Strong presentation, negotiation, and relationship-building abilities.
• Proven problem-solving and conflict-resolution skills.
• Ability to manage multiple client accounts, projects, and competing priorities simultaneously.
• Strong organizational skills with attention to detail and follow-through.
• Experience with CRM platforms such as Salesforce, HubSpot, or similar systems preferred.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, Word, and Outlook.

Responsibilities

• Serve as the primary point of contact for an assigned portfolio of customer accounts.
• Develop and maintain strong, trusted relationships with client stakeholders.
• Understand each client's business, objectives, challenges, and evolving needs.
• Conduct regular client meetings, check-ins, and business reviews to discuss performance, priorities, and upcoming initiatives.
• Provide responsive, professional, and solutions-focused communication.
• Act as an advocate for the client while balancing customer needs with company objectives.
• Proactively address concerns and coordinate timely resolution of client issues.
• Develop strategies to strengthen relationships and increase long-term client retention.
• Identify opportunities to expand existing accounts through additional products, services, or solutions.
• Partner with clients to uncover business needs and recommend appropriate solutions.
• Manage contract renewals and support pricing and contract negotiations.
• Monitor account engagement and proactively identify potential retention risks.
• Develop action plans for accounts requiring additional support or attention.
• Maintain strategic account plans and document growth opportunities.
• Develop a clear strategy for assigned accounts based on client objectives, business opportunities, and company goals.
• Lead client business reviews and communicate account performance, results, opportunities, and recommended next steps.
• Analyze account information and performance trends to identify potential improvements.
• Monitor account health and provide regular updates to internal stakeholders.
• Maintain a proactive approach to account management.

Skills

Relationship-building

Communication

Presentation

Negotiation

Problem-solving

Multitasking

Attention to detail

Data analysis

Education

Bachelor's degree in Business Administration, Marketing, Communications, or related field

Tools

Salesforce

HubSpot

Microsoft Office (Excel, PowerPoint, Word, Outlook)

Job description

Vaco by Highspring seeks an Account Manager to develop and maintain long-term client relationships, ensuring satisfaction, retention, and growth. You will serve as the main client contact, understanding business needs and coordinating with internal teams to deliver effective solutions.

You will own the client experience, proactively identify growth opportunities, manage renewals, and work with Sales, Customer Service, Operations, and Finance to ensure commitments are met accurately and