Strategic Account Manager - Growth & Retention

ePac Flexible Packaging Australia; Schiller Park (IL); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

3 Medical Options

Vision

Employer paid Short and Long term-dis|

401K with employer match

120 hours Paid Time off

Paid holidays

and more!

Job summary

ePac Flexible Packaging is seeking an Account Manager to drive retention and profitable growth within an assigned portfolio. You will be the primary commercial owner of relationships, managing customers after the first year of sales and preventing churn while identifying opportunities for expansion.

Successful candidates will be eligible to interview for Senior Account Manager after meeting targets, with a fast-paced, high-energy environment and opportunities for career progression.

Qualifications

• 2–4 years of experience in an account management or customer success role.
• Experience with CRM software (Salesforce) is required.
• Bachelor's degree preferred.

Responsibilities

• Establish regular proactive communication with accounts and KPIs.
• Pursue opportunities for account growth and product adoption.
• Handle inquiries and escalations; liaise with internal teams.
• Educate customers on new product features and best practices.
• Maintain CRM records with buying influences and budgets.
• Manage relationships with internal teams to ensure fulfillment.
• Secure and place orders considering delivery dates and inventory levels.

Skills

Communication

Teamwork

Multitasking

Problem solving

Education

Bachelor's degree preferred

Tools

Salesforce

Job description

ePac Flexible Packaging is seeking an Account Manager to drive retention and profitable growth within an assigned portfolio. You will be the primary commercial owner of relationships, managing customers after the first year of sales and preventing churn while identifying opportunities for expansion.

Successful candidates will be eligible to interview for Senior Account Manager after meeting targets, with a fast-paced, high-energy environment and opportunities for career progression.