Growth-Focused Account Manager | Retention & Revenue

ePac Flexible Packaging Australia; Schiller Park (IL); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical options

Dental

Vision

Disability insurance

401K with match

PTO 120 hours

Paid holidays

Job summary

ePac Flexible Packaging is seeking an Account Manager to drive retention and profitable growth within an assigned portfolio. You will be the primary commercial owner, managing post-year customer relationships, preventing churn, and identifying opportunities for growth.

The role offers a competitive benefits package and is based in Chicago, IL, with a focus on building long-term client partnerships. Responsibilities include proactive communication, coordinating with internal teams, educating

Qualifications

• 2–4 years of experience in account management or customer success.
• Excellent organizational and multitasking abilities.
• Strong communication and problem solving skills.

Responsibilities

• Manage a portfolio of accounts to drive retention and growth.
• Act as primary contact for customers after first year and prevent churn.
• Identify opportunities for upsell and new product adoption.
• Maintain CRM records and coordinate with internal teams to fulfill orders.

Skills

Account management

Communication

Problem solving

Prioritization

Education

Bachelor's degree

Tools

Salesforce

Job description

ePac Flexible Packaging is seeking an Account Manager to drive retention and profitable growth within an assigned portfolio. You will be the primary commercial owner, managing post-year customer relationships, preventing churn, and identifying opportunities for growth.

The role offers a competitive benefits package and is based in Chicago, IL, with a focus on building long-term client partnerships. Responsibilities include proactive communication, coordinating with internal teams, educating