Senior Service Account Manager – Insourcing Growth

Taylor Corporation; Pompano Beach (FL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health plans

Dental & Vision

401(k) with company match

PTO & holidays

Job summary

Taylor Corporation is seeking an Advanced Service Account Manager, Insourcing to join our team in Florida. You will drive TAP insourcing opportunities, grow revenue, and develop account-level strategies across assigned customers.

In this role you will analyze account performance, collaborate with Sales, Customer Service, Product Merchandising, and Operations, and serve as the TAP product expert to enable adoption and profitability.

Qualifications

• 5+ years of account management, sales support, customer service, and promotional products industry experience.
• Strong understanding of promotional products, decorated apparel, e-commerce storefronts, and insourcing initiatives.
• Proven ability to influence stakeholders, coach teams, and drive revenue growth.
• Strong analytical, communication, presentation, and cross-functional collaboration skills.
• Experience with Salesforce, Tableau, Power BI, or similar reporting tools preferred.
• Ability to travel up to 20%.

Responsibilities

• Identify insourcing opportunities across assigned accounts and drive TAP utilization.
• Develop account-level strategies to increase TAP adoption and reduce external spend.
• Review sales activity and purchasing behavior to uncover revenue opportunities.
• Partner with Sales and Customer Service to influence purchasing decisions toward TAP solutions.
• Track revenue impact and performance against goals.
• Serve as TAP product expert and support launches.
• Collaborate with Product Merchandising and Operations to address gaps.
• Coach Customer Service, Account Managers, and Sales teams on TAP insourcing.
• Create reference materials, playbooks, and coaching content to improve adoption.
• Provide leadership with insights to expand TAP adoption and profitability.
• Maintain visibility to pipeline opportunities and follow through on revenue-generating activities.

Skills

Account management

Promotional products

Sales support

Customer service

Cross-functional collaboration

Tools

Salesforce

Tableau

Power BI

Job description

Taylor Corporation is seeking an Advanced Service Account Manager, Insourcing to join our team in Florida. You will drive TAP insourcing opportunities, grow revenue, and develop account-level strategies across assigned customers.

In this role you will analyze account performance, collaborate with Sales, Customer Service, Product Merchandising, and Operations, and serve as the TAP product expert to enable adoption and profitability.