Strategic Account Manager (Fully Remote)

Whereby; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Remote-first culture

Flexible working

Unlimited holiday

Job summary

Whereby is seeking an experienced Account Manager to grow revenue from embedded customers by expanding across groups, regions, and product lines. You’ll own a focused set of accounts, drive expansions, renewals, and cross-sell opportunities, and negotiate six-figure contracts.

Your input will shape product roadmaps and go-to-market plans for telehealth integrations. Ideal candidates have 5+ years in B2B SaaS account management, proven cross-region expansion, strong negotiation skills, and

Qualifications

• 5+ years in Account Management or similar in B2B SaaS, managing 6-figure contracts.
• Proven track record of expanding accounts, including cross-sell and new regions.
• Strong negotiation skills and technical fluency to discuss APIs and integrations.

Responsibilities

• Develop account expansion strategies, multi-thread key relationships, and lead value-added service adoption.
• Lead renewals and negotiate commercial terms to strengthen partnerships and extend scope.
• Provide structured customer feedback to influence the product roadmap and go-to-market strategy.

Skills

Account Management

B2B SaaS

Cross-sell

Negotiation

API & Integrations

Revenue growth

Job description

• Grow revenue from key Whereby Embedded customers by expanding across groups, regions, and products.
• Own a focused set of accounts and push expansion plans to signed contracts.

What you’ll do:

• Develop account expansion strategies, multi-thread key relationships, and lead value-added service adoption.
• Lead renewals and negotiate commercial terms to strengthen partnerships and extend scope.
• Provide structured customer feedback to influence the product roadmap and go-to-market strategy.

What we’re looking for:

• 5+ years in Account Management or similar in B2B SaaS, managing 6-figure contracts.
• Proven track record of expanding accounts, including cross-sell and new regions.
• Strong negotiation skills and technical fluency to discuss APIs and integrations.
• Work with leading telehealth platforms and have a direct impact on revenue growth.
• Collaborate in a supportive, fast-paced environment that values innovation and career growth.

Whereby

They provide a video calling platform that empowers telehealth and other businesses to connect seamlessly. They have millions of users worldwide and maintain a remote-first culture with flexible working and unlimited holiday.