Strategic Account Manager for Tech & Life Sciences

Cindavi; Austin (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

Cindavi is seeking an Account Manager to steward a portfolio of existing client accounts, deepen relationships, and drive account-level revenue. You will act as the primary relationship lead for clients already working with Cindavi. This role emphasizes consultative client work and revenue growth over time.

The position involves setting alerts, conducting monthly touchpoints, creating account plans, and coordinating internal recruiting teams to win new searches and placements.

Qualifications

• Bachelor’s degree or equivalent professional experience preferred.
• 1–5 years in account management, client success, recruiting, or a closely related role.
• Experience with staffing or service-based businesses strongly preferred.
• Comfortable working to measurable account goals and quotas.
• Comfortable leading monthly and quarterly client meetings.

Responsibilities

• Set up and maintain alerts for every active client so you receive real-time visibility into new openings and hiring activity.
• Own monthly touchpoints and cadence with each client, including recurring check-ins, quarterly business reviews, and ad-hoc strategy meetings.
• Build account plans that map hiring needs, stakeholders, hiring cycles, and internal resources so we maximize coverage of open roles.
• Proactively surface opportunities from existing relationships and coordinate internal recruiting teams to win the work.
• Execute account saturation strategies to ensure Cindavi is the preferred vendor for all appropriate roles under our agreements.
• Track and report account health metrics in our CRM/ATS: roles opened, roles filled, fill rate, time-to-fill, client satisfaction, and revenue generated per account.
• Serve as the client advocate internally: communicate feedback, improve processes, and ensure high quality delivery from recruiters and sourcers.
• Manage renewals, scope changes, and basic commercial discussions when appropriate, escalating complex negotiations to senior leadership.
• Maintain accurate account documentation and forecasting to support leadership decision making.

Skills

Relationship management

Communication

Collaboration

Education

Bachelor’s degree or equivalent

Tools

CRM/ATS

Job description

Cindavi is seeking an Account Manager to steward a portfolio of existing client accounts, deepen relationships, and drive account-level revenue. You will act as the primary relationship lead for clients already working with Cindavi. This role emphasizes consultative client work and revenue growth over time.

The position involves setting alerts, conducting monthly touchpoints, creating account plans, and coordinating internal recruiting teams to win new searches and placements.