Strategic Account Manager — Food Tech, NYC (Onsite)

FELFEL; New York (NY); On-site; USD 100,000 - 115,000; Full time

Benefits offered by this job

Delicious FELFEL fridge food

Excellent Italian coffee & teas

Flatiron & Brooklyn offices

20 days PTO + 10 holidays

Healthcare options

401k options

Paid parental leave

Job summary

FELFEL in New York City seeks anexperienced Account Manager to own a book of corporate clients and drive renewal, upsell and customer satisfaction. You will manage onboarding, coordinate with Sales, Operations and Food, and ensure a seamlessly delightful office catering experience.

You have a strong track record in account management, exceptional relationship-building skills, and thrive in a fast‑growing startup environment.

Qualifications

• Minimum 5+ years in account management, client success or B2B hospitality.
• Strong relationship-building and renewal management capabilities.
• Comfortable with data, reporting, and cross-functional collaboration.

Responsibilities

• Own the relationship with corporate clients as primary contact for HR leads and office managers.
• Lead onboarding for new clients and new office launches with internal teams.
• Own renewal cycle, guide trial phase and first year to secure retention and upsell.
• Ensure delivery excellence and resolve issues with urgency across teams.
• Collaborate cross-functionally with Sales, Operations, Food, Marketing, Finance.
• Lead quarterly reviews and product samplings to capture feedback and new offerings.
• Maintain client records, contracts and renewal dates in CRM; track KPIs.

Skills

Account management

Relationship building

Communication

Analytical thinking

Organization

Education

Bachelor's degree or equivalent experience

Tools

HubSpot CRM

Google Workspace

Microsoft Office

Job description

FELFEL in New York City seeks anexperienced Account Manager to own a book of corporate clients and drive renewal, upsell and customer satisfaction. You will manage onboarding, coordinate with Sales, Operations and Food, and ensure a seamlessly delightful office catering experience.

You have a strong track record in account management, exceptional relationship-building skills, and thrive in a fast‑growing startup environment.