Account Manager

City-Wide-Facility-Solutions; Toledo (OH); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive base salary

Uncapped commission on additional work

Client retention bonus

President's Club trip

401(k) with employer match

Monthly car allowance

Paid Time Off

Ongoing training and development

Supportive leadership

Positive, collaborative culture

Job summary

City Wide Facility Solutions of Northwest Ohio seeks an Account Manager to manage an established portfolio of commercial clients. You will be a trusted advisor, visiting facilities, coordinating with contractors, and ensuring exceptional service.

You will identify opportunities to expand services, prepare proposals, and maintain detailed CRM records while traveling across Northwest Ohio. A strong relationship focus and independent work style are essential.

Qualifications

• 3+ years of experience in Account Management, Customer Success, B2B sales, or a similar client-facing role.
• Strong customer service and relationship management skills.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Office and CRM software.
• Valid driver's license and ability to travel throughout Northwest Ohio.

Responsibilities

• Build long-term client relationships through regular facility visits and proactive communication.
• Conduct routine quality inspections to ensure exceptional service.
• Respond quickly to client concerns and coordinate solutions with our contractor network.
• Identify opportunities to expand existing client relationships through additional facility maintenance services and products.
• Prepare pricing, proposals, and service recommendations.
• Coordinate new client onboarding and ensure a seamless startup experience.
• Recruit, support, and maintain relationships with independent contractors.
• Partner with Night Managers to ensure consistent service quality.
• Maintain accurate client records, inspection reports, and activity notes within our CRM system.
• Work closely with the Sales Team to identify growth opportunities within existing accounts.
• Protect and grow an established book of business through exceptional customer service.

Skills

Relationship building

Communication skills

Customer service

CRM software

Microsoft Office

Problem solving

Time management

Travel readiness

Tools

CRM software

Microsoft Office

Job description

Account Manager

Build Relationships. Solve Problems. Grow Your Career.

City Wide Facility Solutions of Northwest Ohio is looking for an Account Manager to manage an established portfolio of commercial clients throughout Northwest Ohio. In this role, you'll become a trusted advisor to your clients, ensuring their facilities are maintained to the highest standards while identifying opportunities to provide additional solutions that help their businesses operate more efficiently.

No two days are the same. You'll spend time visiting client facilities, meeting with business owners and property managers, solving problems, coordinating with our independent contractors, and ensuring clients receive exceptional service. If you enjoy autonomy, relationship-building, and seeing the results of your efforts, this is an outstanding opportunity.

Why Join City Wide?

At City Wide, we believe our people are our greatest asset. We invest in our team and reward performance.

We offer:

• Competitive base salary
• Uncapped commission on additional maintenance services and facility supply sales
• Client retention bonus for maintaining greater than 90% retention
• Opportunity to earn our annual President's Club trip as a top performer
• 401(k) with employer match
• Monthly car allowance
• Paid Time Off
• Ongoing training, coaching, and professional development
• Supportive leadership team committed to your success
• Positive, collaborative culture where your contributions matter

What You'll Do

• Build long-term client relationships through regular facility visits and proactive communication.
• Conduct routine quality inspections to ensure exceptional service.
• Respond quickly to client concerns and coordinate solutions with our contractor network.
• Identify opportunities to expand existing client relationships through additional facility maintenance services and products.
• Prepare pricing, proposals, and service recommendations.
• Coordinate new client onboarding and ensure a seamless startup experience.
• Recruit, support, and maintain relationships with independent contractors.
• Partner with Night Managers to ensure consistent service quality.
• Maintain accurate client records, inspection reports, and activity notes within our CRM system.
• Work closely with the Sales Team to identify growth opportunities within existing accounts.
• Protect and grow an established book of business through exceptional customer service.

What Makes Someone Successful?

• Relationship-focused professionals who genuinely enjoy helping clients succeed.
• Organized and detail oriented.
• Comfortable managing multiple priorities and working independently.
• Strong problem-solvers who take ownership and follow through.
• Motivated by performance-based incentives and professional growth.
• Confident communicators who build trust and credibility.
• Adaptable professionals who thrive in a fast-paced environment.

Qualifications

• 3+ years of experience in Account Management, Customer Success, B2B Sales, Facility Services, Operations, or a similar client-facing role.
• Strong customer service and relationship management skills.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Office and CRM software.
• Valid driver's license, reliable transportation, and the ability to travel throughout Northwest Ohio to visit client locations.
• Experience in facilities, building maintenance, property management, or service-based industries is a plus.
• Bilingual English/Spanish is a plus, but not required.

About City Wide Facility Solutions

City Wide Facility Solutions is the nation's leading management company in the building maintenance industry. We simplify facility management by coordinating janitorial services and more than 20 additional building maintenance solutions through our network of trusted service providers.

Our mission is simple: help our clients save time, solve problems, and maintain facilities they can be proud of.

If you're looking for a career where your work matters, your effort is rewarded, and you have the opportunity to grow professionally while making a difference every day, we'd love to hear from you.