Strategic Account Manager, Experiential Environments

Gilbert; Melville (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Gilbert in Melville, NY seeks a Technical Account Manager to be the primary strategic partner for a portfolio of clients, guiding them from concept through project award. You will collaborate with estimating, design, engineering, and production to deliver high-impact architectural millwork projects.

Responsibilities include owning client relationships, expanding opportunities across Gilbert's capabilities, evaluating RFIs/RFPs, and ensuring seamless handoffs to project management.

Qualifications

• 5+ years of experience in account management, business development, project management, estimating, architectural millwork, commercial interiors, construction, or related fields.
• Ability to read and interpret construction drawings and specifications.
• Excellent communication and presentation abilities.

Responsibilities

• Serve as the primary point of contact for assigned accounts and develop trusted advisor relationships.
• Identify opportunities to expand existing client relationships and Gilbert's capabilities.
• Coordinate RFIs, RFPs, RFEs with internal teams and clarify customer expectations.
• Lead preconstruction discussions and ensure proposals reflect customer needs, timelines, and budgets.
• Collaborate across Estimating, Engineering, Design, Project Management, Purchasing, and Production.

Skills

Consultative selling

Communication

Presentation skills

Multi-project management

Problem solving

Relationship building

Reading drawings/blueprints

Tools

Microsoft Office

CRM software

Job description

Gilbert in Melville, NY seeks a Technical Account Manager to be the primary strategic partner for a portfolio of clients, guiding them from concept through project award. You will collaborate with estimating, design, engineering, and production to deliver high-impact architectural millwork projects.

Responsibilities include owning client relationships, expanding opportunities across Gilbert's capabilities, evaluating RFIs/RFPs, and ensuring seamless handoffs to project management.