Strategic Account Manager - Corporate Growth (Industrial)

AK Steel Corporation; Novi (MI); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Cleveland-Cliffs Tooling and Stamping in Novi, Michigan is seeking an Account Manager for Corporate Business Development to serve as the primary contact for clients and build long-lasting relationships that meet customer needs.

You will identify new strategic customers, backfill opportunities, and collaborate with internal teams to analyze client data, address issues, and drive growth across the region with a focus on hot and cold stamped components and tooling.

Qualifications

• Exceptional verbal and written communication skills.
• Ability to collect, track, and analyze large amounts of data.
• Adaptability and strong problem-solving skills with active listening.
• Ability to build rapport and collaborate with others within the company and externally.
• Understanding of consumer/customer behaviors and industry trends.

Responsibilities

• Identifying and developing new key customers as well as developing opportunities with select current customer base.
• Target immediate takeover opportunities to backfill existing Hot and Cold stamp open capacity.
• Develop key opportunities in support of CCTS business plan.
• Communicating with clients to understand their needs and explain CCTS product value.
• Building and maintaining relationships with clients based on trust and respect.
• Collaborating with internal departments to facilitate client need fulfillment.
• Keeping accurate records pertaining to opportunities and account notes.
• Maintaining updated knowledge of company products and services.
• Resolving complaints and preventing additional issues by improving processes while maintaining customer relationships.
• Identifying industry trends and opportunities that provide growth for CCTS.
• Acting as a client advocate with a focus on improving the buyer experience.

Skills

Verbal and written comms

Data analysis

Problem solving

Client relationship

Industry trend awareness

Job description

Cleveland-Cliffs Tooling and Stamping in Novi, Michigan is seeking an Account Manager for Corporate Business Development to serve as the primary contact for clients and build long-lasting relationships that meet customer needs.

You will identify new strategic customers, backfill opportunities, and collaborate with internal teams to analyze client data, address issues, and drive growth across the region with a focus on hot and cold stamped components and tooling.