Strategic Account Manager, Contractor Success Platform

Highwire; Burlington (MA); On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

401k with 3% company contribution

Parental leave

Outstanding Paid Time Off

Mentorship program

Job summary

Highwire is seeking an Account Manager to manage strategic customer relationships in Burlington, Massachusetts. In this role, you will drive long-term success, lead onboarding, and ensure customer engagement with our platform.

The ideal candidate possesses experience in Customer Success, ideally in SaaS or construction sectors. Excellent communication and relationship-building skills are essential, along with a proactive approach to managing multiple client needs.

This position offers a competitive salary range of $120,000 to $140,000 per year along with comprehensive benefits.

Qualifications

• Few years of expertise in Customer Success or Account Management.
• Experience in SaaS or enterprise software environments.
• Experience in construction or contractor management is a plus.

Responsibilities

• Drive strategic customer relationships and long‑term success.
• Lead successful onboarding and implementation programs.
• Increase platform adoption and customer engagement.
• Advocate for customer needs across the organization.
• Contribute to account growth and retention.

Skills

Customer Success

Account Management

Project Management

Communication

Strategic Relationship Building

Job description

Highwire is seeking an Account Manager to manage strategic customer relationships in Burlington, Massachusetts. In this role, you will drive long-term success, lead onboarding, and ensure customer engagement with our platform.

The ideal candidate possesses experience in Customer Success, ideally in SaaS or construction sectors. Excellent communication and relationship-building skills are essential, along with a proactive approach to managing multiple client needs.

This position offers a competitive salary range of $120,000 to $140,000 per year along with comprehensive benefits.