Strategic Enterprise Customer Success Leader

Servicenow; Waltham (MA); On-site; USD 102,000 - 159,000; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

ESPP

Matching donations

Flexible time away plan

Family leave programs

Equity (when applicable)

Job summary

Moveworks, now part of ServiceNow, is seeking an experienced Account Manager to partner with our initial customers and drive real business value in the Massachusetts market. You will develop trusted advisory relationships with executive sponsors and translate business needs into new solutions.

Join a fast-growing, AI-powered company at the forefront of enterprise automation. You’ll collaborate cross-functionally, help onboard customers, and shape adoption and growth while traveling 10-25% as

Qualifications

• 5+ years of account management, implementation, or sales experience in software/SaaS.
• Experience explaining technical solutions, setting goals, developing opportunities, and building business cases.
• Experience supporting deployments with large enterprise customers.
• Process-focused with strong problem-solving ability.
• Experience building relationships with senior-level executives.
• Diplomatic, tactful, and poised under pressure.
• Willingness to learn and grow.
• Bachelor’s degree completed.
• Willing to travel 10-25% of the time.

Responsibilities

• Partner with initial customers to drive product value.
• Develop trusted advisor relationships with executive sponsors.
• Translate business needs and product requirements into new solutions.
• Evolve and iterate on customer onboarding strategy.
• Collaborate with internal teams and customers to drive adoption, engagement and growth.
• Identify, quantify, and pursue transformational goals in partnership with Moveworks.
• Adapt to product changes and communicate them to stakeholders.
• Act as the voice of the customer and share the product roadmap.

Skills

Account management

SaaS sales experience

Executive stakeholder management

Relationship building

Problem solving

Travel willingness

Education

Bachelor’s degree

Job description

Moveworks, now part of ServiceNow, is seeking an experienced Account Manager to partner with our initial customers and drive real business value in the Massachusetts market. You will develop trusted advisory relationships with executive sponsors and translate business needs into new solutions.

Join a fast-growing, AI-powered company at the forefront of enterprise automation. You’ll collaborate cross-functionally, help onboard customers, and shape adoption and growth while traveling 10-25% as