Strategic Account Manager - Client Success & Growth

Social Influence LLC; Garner (NC); On-site; USD 60,000 - 75,000; Full time

Job summary

Social Influence LLC is seeking a Customer Account Manager in Garner, North Carolina. This role involves acting as a trusted advisor to clients, managing relationships, and ensuring satisfaction through operational excellence. Responsibilities include addressing client concerns, coordinating with internal teams, and tracking performance indicators. Ideal candidates should have 3-5 years of experience in customer service or sales with a manufacturing background. The position offers a competitive salary ranging from $60,000 to $75,000 per year.

Qualifications

• 3–5+ years of experience in Customer Service and/or Sales, preferably within a manufacturing environment.
• Strong understanding of customer relationship management and account support.
• Ability to manage multiple priorities and meet strict deadlines.

Responsibilities

• Build and maintain strong relationships with key client accounts.
• Address and resolve client concerns and service issues.
• Identify opportunities to grow and expand existing customer accounts.

Skills

Customer relationship management

Problem Solving

Communication

Teamwork & Collaboration

Tools

Microsoft Office

Job description

Social Influence LLC is seeking a Customer Account Manager in Garner, North Carolina. This role involves acting as a trusted advisor to clients, managing relationships, and ensuring satisfaction through operational excellence. Responsibilities include addressing client concerns, coordinating with internal teams, and tracking performance indicators. Ideal candidates should have 3-5 years of experience in customer service or sales with a manufacturing background. The position offers a competitive salary ranging from $60,000 to $75,000 per year.