Strategic Client Success Manager

Maytav Bus Co; Garner (NC); On-site; USD 51,000 - 69,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental and Vision coverage

401(k) retirement plan

Job summary

Greene Resources is seeking a Customer Account Manager to join a growing and dynamic team in Garner, NC. The role focuses on building relationships, acting as trusted advisor to top accounts, and coordinating with internal teams to resolve client needs and ensure on-time delivery.

You will manage communications, expand relationships, monitor KPIs, and report on account progress while upholding quality and brand standards.

Qualifications

• 3–5 years in customer service or sales, preferably in manufacturing.
• Strong communication and relationship-building skills.
• Ability to manage multiple accounts and meet deadlines.

Responsibilities

• Develop and sustain solid relationships with key clients by being their champion and advocating for their needs.
• Expand current customer accounts through ongoing relationship development.
• Liaise with internal teams to ensure resolution of customer needs in a timely and satisfactory manner.
• Communicate and collaborate with all necessary stakeholders.
• Maintain knowledge of industry and client needs; monitor product familiarity and quality.

Skills

Relationship building

Client advocacy

Account management

Cross-functional communication

KPI tracking

Tools

CRM software

Reporting tools

Job description

Greene Resources is seeking a Customer Account Manager to join a growing and dynamic team in Garner, NC. The role focuses on building relationships, acting as trusted advisor to top accounts, and coordinating with internal teams to resolve client needs and ensure on-time delivery.

You will manage communications, expand relationships, monitor KPIs, and report on account progress while upholding quality and brand standards.