Onsite Client Account Manager – Garner NC

Greene Resources; Garner (NC); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, vision

Company paid disability

401(k) plan

Onsite training

Growth opportunities

Job summary

Greene Resources in Garner, NC is seeking a Customer Account Manager to serve as a trusted advisor to key accounts and to drive customer success using our solutions. You will partner with internal teams to resolve issues and ensure satisfaction, while managing relationships and reporting on KPI progress.

The role requires 3–5 years in customer service or sales, strong communication, and the ability to multitask in a manufacturing environment.

Qualifications

• Strong written and verbal communication with a positive attitude.
• Ability to build trust with key clients and partners.
• Proven multitasking skills and ability to meet deadlines.
• Excellent organizational and time-management capabilities.
• Demonstrated ability to liaise with internal teams (Production, QA, Scheduling, Finance).
• Experience in customer service and/or sales, preferably in manufacturing.
• Comfortable leading or participating in client meetings on a regular cadence.

Responsibilities

• Develop and sustain relationships with key clients and advocate for their needs.
• Expand current customer accounts through ongoing relationship development.
• Liaise with internal teams to resolve client issues in a timely manner.
• Communicate and collaborate with all necessary stakeholders.
• Maintain knowledge of industry trends and client needs.
• Drive KPIs that impact client outcomes and satisfaction.
• Create and update tracking and reporting systems for KPI progress.
• Ensure product quality, on-time delivery, costing and invoicing accuracy.

Skills

Communication

Customer focus

Teamwork

Change management

Initiative

Adaptability

Problem solving

Job description

Greene Resources in Garner, NC is seeking a Customer Account Manager to serve as a trusted advisor to key accounts and to drive customer success using our solutions. You will partner with internal teams to resolve issues and ensure satisfaction, while managing relationships and reporting on KPI progress.

The role requires 3–5 years in customer service or sales, strong communication, and the ability to multitask in a manufacturing environment.