Strategic Account Manager

EV Group, Inc.; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

EV Group, Inc. seeks a Strategic Account Manager to grow relationships with named large customers in North America. You will lead strategic account planning, coordinate with Support, Service, and Management to resolve issues, and drive sales to meet targets.

You will travel up to 70% domestically and internationally, building executive-level relationships and presenting solutions to align customer goals with EVG offerings.

Qualifications

• Bachelor's degree in Engineering or Marketing or equivalent related semiconductor/microelectronics experience.
• Minimum 5 years in semiconductors/microelectronics or capital equipment sales.
• Excellent oral and written communication; ability to persuade and influence.
• Experience with Miller Heiman and Siebel CRM preferred.

Responsibilities

• Establish productive relationships with key personnel in assigned customer accounts.
• Coordinate involvement of Support, Service and Management resources for resolutions.
• Lead annual and multi-year strategic account planning with objectives and milestones.
• Prospect and generate sales leads across the assigned region.
• Present and sell company products and services to customers.
• Follow up on leads from trade shows, referrals, and cold calls.
• Assess customer needs and status; generate quotations; negotiate and close orders.
• Develop annual sales order intake forecast for the territory.
• Document customer activity and provide weekly status reports.

Skills

Oral communication

Written communication

Negotiation

Persuasion

Relationship building

Strategic selling

Education

Bachelor's degree in Engineering or Marketing

Tools

MS Office

Siebel CRM

Miller Heiman

Job description

Job Description

Job Description

Job Title: Strategic Account Manager

Reports to: Vice President and General Manager – North America

Classification: Exempt

Summary:

This position maintains and expands relationships with strategically important, named large customers within a specified geographic region. The Strategic Account Manager is responsible for achieving sales quota through the development of a strategic plan addressing the individual customer’s goals and objectives. The Strategic Account Manager represents the entire range of company products and services to the assigned customers. Responsible for leading the customer account planning cycle and ensuring that the assigned customers’ needs and expectations are met by the company.

Essential Duties and Responsibilities:

To perform this job successfully, individual must be able to perform each of the primary duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

1. Establishes productive, professional relationships with key personnel in assigned customer accounts.
2. Coordinates the involvement of company personnel including Support, Service and Management resources to orchestrate resolution of customer technical questions, concerns and escalations.
3. Proactively leads a joint company‑strategic account planning process that develops mutual performance objectives, financial targets and critical milestones for a one‑and three‑year period.
4. Proactively prospects and generates sales leads throughout the assigned region.
5. Presents and sells company products and services to current and potential customers.
6. Follows up on leads generated from trade shows, field activity, referrals, Internet research and cold calls.
7. Proactively assesses, clarifies and validates customer needs and status on an ongoing basis.
8. Collects information needed to generate quotations.
9. Partners with customer to follow up, negotiate price and close orders.
10. Prepares presentations, proposals and sales contracts.
11. Business development in Key Accounts allowing for increased cross‑selling opportunities and overall account management.
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12. Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.
13. Coordinates with Product Management to suggest enhancements that will drive customer satisfaction, increase product influence or broaden sales channels.
14. Must be able to travel domestically and internationally overnight, as needed, up to 70% of the time. Must possess a valid passport.
15. This position requires the use of EVG hired vehicles on EVG business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have acceptable driving privileges.
16. Other duties, as assigned.

Additional Duties and Responsibilities:

1. Develops the annual sales order intake forecast for the designated strategic territory within the parameters defined by Management.
2. Closely coordinates company Executive involvement with customer Management.
3. Meets or exceed annual sales order intake forecast.
4. Documents customer contact activity.
5. Creates, reviews and revises quotations accurately.
6. Completes required training and development objectives within the assigned timeframe.
7. Provides weekly status report of Sales activity.

Qualifications / Education / Skills and Experience:

1. This position requires a four (4) year college degree in Engineering or Marketing or equivalent related experience in the semiconductor/microelectronics industry.
2. Requires a minimum of five (5) years of experience in the semiconductors/microelectronics industry or five (5) years of capital equipment sales experience.
3. Must be computer literate with MS Office software and have excellent oral and written communication skills to create and edit written materials and to persuade and influence others.
4. Experience with Miller Heiman and Seibel CRM preferred.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

A review of this position has excluded the marginal functions of the position that are incidental to the performance