Sr Program Support Specialist

Value Apothecaries; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Cencora is seeking a Senior Program Specialist to act as a subject matter expert for pharmaceutical supply resiliency programs. You will independently manage day-to-day activities, customer needs, implementations, and cross-functional initiatives, driving outcomes with minimal supervision in a dynamic environment.

In this role you will lead customer and internal meetings, deliver presentations and training, coordinate go-live implementations, monitor performance metrics, and partner with

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details

This Senior Program Specialist role will serve as a subject matter expert supporting Cencora programs focused on pharmaceutical supply resiliency. The role is accountable for independently managing day-to-day program activities, customer needs, implementations, cross-functional initiatives, issue resolution, and assigned integration activities across programs. Within established program objectives, priorities, and expected outcomes, the incumbent is expected to independently organize and execute assigned responsibilities, proactively identify needs and risks, and drive activities through completion. The role requires a high degree of ownership, judgment, initiative, and accountability and is intended for an individual who is comfortable operating autonomously in a dynamic environment. The Senior Program Specialist will serve as a primary program resource for customers and internal stakeholders and is expected to develop deep subject matter expertise across assigned programs. The individual will independently lead customer and internal meetings, deliver presentations and training, manage implementations and projects, troubleshoot operational challenges, and drive results through cross-functional stakeholders without direct authority. The role operates within the strategic direction and priorities established by program leadership. The incumbent is expected to independently manage routine program decisions and execution while escalating material risks, strategic decisions, competing priorities, or barriers as appropriate. Program leadership should be leveraged for strategic alignment, escalation, and thought partnership rather than routine day-to-day direction. The role will also support the continued integration of programs by serving as a liaison across program teams and functional stakeholders, identifying opportunities to standardize processes, eliminate duplication, improve the customer experience, and support development and adoption of the future-state operating model.

Responsibilities:

• Serves as a subject matter expert across assigned pharmaceutical supply resiliency programs, developing a strong understanding of program requirements, processes, customer needs, and cross-functional dependencies
• Independently manages assigned program responsibilities, customers, projects, and workstreams from planning through completion, maintaining ownership for outcomes and follow-through
• Manages competing priorities, timelines, dependencies, risks, and action items to consistently deliver against commitments and deadlines
• Proactively identifies and resolves operational issues using sound judgment, escalating material risks, strategic decisions, competing priorities, or barriers as appropriate
• Serves as a primary program resource for assigned health system customers, owning questions, issues, communication, and follow-up through resolution
• Independently leads customer and internal meetings, presentations, program reviews, and training, communicating effectively with a range of stakeholders
• Supports customer implementations from planning through go-live, coordinating activities, stakeholders, dependencies, risks, and required follow-up
• Builds effective cross-functional partnerships across Sourcing, Replenishment Operations, Pricing, Finance, Contracts, Legal, Sales, Technology, Analytics, and other teams to drive program outcomes
• Influences and mobilizes cross-functional stakeholders without direct authority, establishing clear ownership and maintaining accountability for commitments and next steps
• Monitors program and customer performance, analyzes trends and key performance indicators, and identifies opportunities to improve utilization, purchasing performance, compliance, inventory protection, customer value, and overall program outcomes
• Maintains clear and accurate project documentation, workplans, trackers, decisions, action items, and other tools necessary to support effective program execution
• Identifies opportunities to improve and standardize workflows, reporting, communications, implementation practices, and other cross-program processes
• Supports program integration by owning assigned integration workstreams and helping document, evaluate, and implement aligned or future-state processes
• Develops and delivers clear, concise, and audience-appropriate communications that translate complex program, customer, and operational information into actionable next steps
• Remains flexible across evolving program needs and takes ownership of new initiatives, customer needs, or operational priorities as required

Education:

Requires b