Strategic Account Manager

Ascend Learning; Burlington (VT); Remote; USD 80,000 - 120,000; Full time

Job summary

A leading company in educational solutions seeks a Strategic Account Manager to enhance relationships with key clients in Higher Education. This role emphasizes building trust and delivering tailored solutions, contributing to mutual growth. Ideal candidates will have a strong sales background and experience in the education sector. The position offers a remote work option and a supportive culture focused on innovation and customer success.

Benefits

Flexible and generous paid time off

Competitive medical, dental, vision and life insurance

401(k) employer matching program

Parental leave

Wellness resources

Charitable matching program

Hybrid work

On-site workout facilities

Community outreach groups

Tuition reimbursement

Qualifications

• 3+ years of relevant work experience within the Higher Education vertical.
• 6+ years of relevant solutions sales work experience.

Responsibilities

• Serve as the lead point of contact for all strategic account matters.
• Uncover new business opportunities within the higher-education market.
• Manage relationships with existing clients to ensure retention.

Skills

Analytical Abilities

Communication

Negotiation

Relationship Management

Sales Strategy

Education

Bachelor’s degree

Tools

CRM Software

MS Office

Job description

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We Impact Lives Through Purpose-Driven Work in A People First Culture

Ascend Learning is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data driven solutions across the lifecycle of learning.

Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers.

We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.

Ascend Learning leads the way in innovation and solution creation to improve outcomes and deliver results for students and educators. As a leader in the course materials, we’re leading the way in providing an innovative hands-on learning experience for students to learn the technical skills necessary to excel in the computer science, IT and cybersecurity industry.

What You'll Do

As a Strategic Account Manager for Cybersecurity + IT, you’ll be responsible for maintaining and expanding relationships with strategically important large customers in Higher-Education. Assigned to some of our highest-value educational clients, the Strategic Account Manager is tasked with building a deep understanding of the clients’ academic and business processes, goals, and strategies to align our offerings and drive mutual growth and success.

WHERE YOU’LL WORK

This position will work remote in the United States.

How You’ll Spend Your Time

• Serve as the lead point of contact for all strategic account matters, build and maintain strong, long-lasting client relationships, develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
• Uncover new business opportunities within the higher-education market to promote and sell Cybersecurity+IT curriculum solutions to win new accounts
• Identify and understand the roles of the clients’ stakeholders, identify champions, users, the technical team, and the economic buyers
• Manage relationships with existing clients to ensure their retention, and customer loyalty – including annual account reviews and utilization reporting
• Manage and nurture the sales pipeline, ensure timely follow-ups, and progress tracking
• Uncover clients' objectives and pain points, build strategic roadmaps to drive positive outcomes and solutions to meet client needs while providing exceptional customer collaboration and guidance
• Develop account growth strategies, collaborate with category leadership, leverage market knowledge and client insights, including territory management, pipeline opportunities, and cross-sell opportunity referral activity where applicable
• Prepare compelling sales strategies, messaging, and presentations. Negotiate and close deals, collect implementation details for client execution
• Ensure timely and successful delivery of Ascends solutions according to customer needs and objectives, exceeding client expectations
• Prepare and present regular reports on account opportunities, sales forecasts, tailwinds, and headwinds to management
• Stay up to date with, and share, industry trends, competitors, and market conditions to identify new business opportunities
  
  

What You'll Need

• Bachelor’s degree
• 3+ years of relevant work experience within the Higher Education vertical
• 6+ years of relevant solutions sales work experience. Strong preference to educational curriculum experience
• Prior track record of influencing stakeholders up to the administrative/executive level, with proven negotiation skills for securing advantageous agreements
• Skilled in delivering tailored solutions to clients and managing multiple projects with precision
• Proficient in written communication for creating sales documents (proposals, contracts)
• Ability to build trust and proactively engage in upselling and cross selling
• Strong analytical abilities for sales data interpretation and strategy formulation
• Proven track record of delivering results in a quota-based sales environment with multi-year multimillion-dollar contracts
• Higher education industry knowledge, background in EdTech/course curriculum or higher education experience preferred
• Proficient in CRM software (e.g., MS Dynamics, Salesforce, Zoho CRM, HubSpot) and MS Office, especially Excel
• Up to 10% of travel.
  
  

Benefits

• Flexible and generous paid time off
• Competitive medical, dental, vision and life insurance
• 401(k) employer matching program
• Parental leave
• Wellness resources
• Charitable matching program
• Hybrid work
• On-site workout facilities (Leawood, Gilbert, Burlington)
• Community outreach groups
• Tuition reimbursement
  
  

Fostering A Sense of Belonging

We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued and be their authentic selves. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.

About Ascend Learning

As a tech-enabled services company, Ascend Learning is a national leader in developing and delivering data-driven online educational content, software, assessments, analytics, and simulations serving institutions, students and employers across healthcare, fitness and wellness, public and workplace safety, skilled trades, insurance, financial services, cybersecurity, and higher education. We're committed to accelerating the learning pathways that can move people into careers where they have the knowledge and skills to have an impact and help change lives in the communities they serve. Headquartered in Burlington, MA with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America's 2023 Greatest Workplaces for Diversity.

Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Education

• Industries

  E-Learning Providers

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