Strategic Account Manager - Remote

Archer Daniels Midland; Erlanger (KY); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is looking for a dynamic Strategic Account Manager to drive sales of food flavorings and ingredients. This role involves building new business and nurturing existing customer relationships while collaborating with cross-functional teams to enhance product offerings. The ideal candidate will bring strong account management experience and excellent communication skills to ensure customer satisfaction and growth. If you thrive in a fast-paced environment and have a passion for the food industry, this opportunity is perfect for you.

Qualifications

• 5-7 years of account management experience in the flavor/ingredient industry preferred.
• Ability to build strong relationships with customers and internal teams.

Responsibilities

• Sell food flavorings and ingredients to North American customers.
• Collaborate with customers on product development and quality improvement.

Skills

Account Management

Sales Strategies

Customer Relationship Management

Negotiation Skills

Communication Skills

Organizational Skills

Education

Bachelor’s Degree

Tools

Salesforce

Job description

Strategic Account Manager - Remote

Position Summary:

ADM is seeking a talented and competitive Account Manager who thrives in a fast-paced, complex sales environment with a high drive to excel. The candidate should meet the following qualifications:

Position Responsibilities:

1. Sell food flavorings, ingredients, and solutions from the ADM Nutrition portfolio to North American customers, focusing on business-to-business sales for savory and sweet goods, dairy foods, wellness products, and beverages.
2. Build new business, grow sales with existing customers, and maintain their base year over year.
3. Collaborate with customers on product development, cost reduction, and quality improvement initiatives to drive growth.
4. Work with cross-functional teams in technical, marketing, financial, regulatory, and leadership roles.
5. Define technical support needed to meet customer demands and execute projects with flavor, color, and ingredient development teams.
6. Manage customer pipeline and opportunities using CRM systems like Salesforce.
7. Coordinate with regulatory and scientific teams to ensure solutions meet claims and product positioning.

Key Responsibilities:

• Source and manage new sales opportunities through inbound and outbound efforts, promoting the entire ADM Nutrition portfolio.
• Prepare account plans and execute sales strategies effectively.
• Maintain high customer satisfaction through constant contact.
• Develop rapport with cross-functional teams including CD&D, Regulatory, Customer Service, Procurement, and Legal.
• Manage customer relationships, sample and opportunity entry, project management, and follow-up.
• Implement proactive call schedules to enhance customer engagement.
• Utilize web-based reporting tools to improve sales effectiveness; keep accurate records of quotes, sales, and activities.
• Adhere to company policies, procedures, and ethical standards.
• Maintain thorough knowledge of all nutrition ingredients.

Job Requirements:

• Bachelor’s degree required.
• 5-7 years of account management experience in the flavor/ingredient industry preferred.
• Ability to build strong relationships with customers and internal teams.
• Excellent communication skills, both written and oral.
• Experience with CRM systems such as Salesforce.com.
• Strong organizational, time management, and negotiation skills.
• Willingness to travel within North America up to 50%.

We encourage applicants who may not meet every requirement to apply, as they may still be a great fit for this or other roles.