Client Retention Specialist

Corpay; Brentwood (TN); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental & vision benefits

401(k) enrollment

Virtual fitness classes

Employee discounts

Volunteer opportunities

Contests and prizes

Job summary

Corpay seeks a Fleet Advisor in the NA Fuel division to enhance customer loyalty through day-to-day inquiries via calls, email, and other channels. You will anticipate client needs, resolve issues quickly, and maximize Corpay products' value, serving as a trusted advisor while collaborating with internal teams.

This role reports to the Supervisor of Account Management and offers a hybrid work environment with onboarding training and a Brentwood office workspace.

Qualifications

• High school diploma required; some college preferred.
• 1+ year of customer service or customer retention experience.
• 1+ year of high-volume call center experience.
• Strong verbal and written communication skills.
• Excellent problem-solving and issue-resolution abilities.

Responsibilities

• Build and maintain strong customer relationships and loyalty.

Skills

Customer service

Call center experience

Verbal & written communication

Problem solving

Empathy & professionalism

Education

High school diploma

Some college preferred

Tools

Salesforce

Gameplan

Job description

Corpay is seeking a Fleet Advisor to join our NA Fuel division within the Comdata line of business. In this role, you will support customer needs by handling day-to-day client inquiries through inbound and outbound calls, emails, and other communication channels. Client loyalty is the primary focus and measure of success.

As a Fleet Advisor, you will create a reliable customer experience by anticipating client needs, resolving issues quickly, and maximizing the value of Corpay products and services. You will serve as a client advocate and trusted advisor while collaborating with internal teams to drive customer satisfaction, retention, and loyalty.

This role reports to the Supervisor of Account Management.

How We Work

Corpay offers a hybrid work environment and provides:

• Assigned workspace in the Brentwood office
• Formal hands-on training

Key Responsibilities

• Build and maintain strong customer relationships and loyalty.
• Manage customer inquiries through inbound and outbound communications.
• Resolve customer issues through one-call resolution whenever possible.
• Troubleshoot and research account, billing, reconciliation, and product-related concerns.
• Proactively contact clients to prevent service disruptions and improve customer satisfaction.
• Conduct planned and unplanned outreach activities to support retention efforts.
• Activate Corpay products and services and provide customer guidance.
• Recommend best practices to maximize customer value and product utilization.
• Train customers via phone and web-based sessions.
• Serve as the primary point of contact for complex customer issues.
• Collaborate with multiple internal departments to resolve client needs.
• Complete proactive outreach through Gameplan to support retention and account management efforts.
• Develop expertise in Corpay products, systems, and processes.

Qualifications

• High school diploma required; some college preferred.
• 1+ year of customer service or customer retention experience.
• 1+ year of high-volume call center experience.
• Strong verbal and written communication skills.
• Excellent problem-solving and issue-resolution abilities.
• Customer-focused mindset with empathy and professionalism.
• Ability to learn new systems, products, and processes quickly.
• Basic computer proficiency with typing speed of 30+ WPM.
• Medical, Dental, and Vision benefits beginning the first month after hire
• 401(k) enrollment (subject to eligibility requirements)
• Company-wide virtual fitness classes
• Employee discounts with major providers
• Philanthropic and volunteer opportunities
• Engaging culture with company contests, recognition programs, and prizes

Why You'll Succeed

This is a high-volume customer support role in a call center environment. Successful Fleet Advisors excel at multitasking, communicating calmly under pressure, learning complex product information, and navigating tools such as Salesforce. The ideal candidate is passionate about delivering exceptional customer experiences while driving customer retention and loyalty.