Strategic Account Manager

recruitAbility; Austin (TX); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health coverage

Paid time off

Hybrid work

Job summary

Our client is a fast-growing proptech company helping property management firms unlock new revenue by automating utility setup during resident move-ins. Their platform already serves hundreds of managers across the country and is scaling rapidly.

They are seeking a Strategic Account Manager to own and deepen relationships with top partners, turning strong accounts into growth engines. This senior, high-visibility role reports to the COO and collaborates across Sales, Product, CS, and Marketing.

Qualifications

• 8+ years of experience in strategic account management or enterprise customer success.
• Proptech experience with property management software or multifamily/ resident tech.
• Proven ability to grow complex, revenue-generating accounts with retention and expansion.

Responsibilities

• Own a portfolio of property management accounts as the primary contact and trusted advisor.
• Build and execute account plans to drive platform adoption and expansion revenue.
• Develop relationships with senior executives to deepen the partnership and identify opportunities.
• Identify upsell and cross-sell opportunities within existing accounts.
• Monitor health, usage, and revenue trends to address churn risk.
• Collaborate with Customer Success and Product to advocate for accounts and influence roadmap.
• Represent the company at proptech and multifamily events.

Skills

Strategic account management

Enterprise customer success

Executive-level communication

Data-driven

Tools

AppFolio

Buildium

Yardi

RealPage

Job description

Proptech / SaaS | Property Management Technology

Our client is a fast-growing proptech company that helps property management companies unlock new revenue by automating one of the most tedious parts of the resident move-in process: utility setup. Their platform is already used by more than 1,000 property management companies overseeing tens of thousands of rental units nationwide, and they're scaling fast.

As they grow, they're looking for a Strategic Account Manager to own and deepen relationships with their most important property management partners, turning great accounts into their biggest advocates and growth engines. This is a senior, high-visibility, revenue-facing role for someone who has real credibility in the proptech space and knows how to build trust with property management leadership.

ABOUT THE OPPORTUNITY

• Our client's platform integrates directly with leading property management software, including AppFolio, Buildium, RentVine, RentManager, and Entrata, to automate tenant utility setup and generate new, no-cost revenue for property managers.
• This role sits at the center of the company's growth strategy: retaining and expanding relationships with the property management partners who matter most.
• You'll report directly to the COO and work cross-functionally with Sales, Product, Customer Success, and Marketing.
• This is a hybrid role based in Austin, TX, with the flexibility to split time between in-office collaboration and remote work.

WHAT YOU'LL DO

• Own a portfolio of property management accounts, acting as the primary point of contact and trusted advisor for each partner.
• Build and execute account plans that drive platform adoption, expansion revenue, and long-term retention across your book of business.
• Map and develop relationships across strategic accounts, including senior property management executives and operators, to understand business goals, portfolio strategy, key stakeholders, and opportunities to deepen the partnership.
• Identify, pitch, and close upsell and cross-sell opportunities within existing accounts.
• Monitor account health, usage trends, and revenue performance, proactively addressing risk before it becomes churn.
• Partner closely with Customer Success and Product to advocate for your accounts and influence the roadmap based on partner feedback.
• Represent the company at proptech and multifamily industry events, conferences, and trade shows.
• Serve as an internal subject-matter expert on the proptech and property management landscape.

WHAT YOU BRING

• Experience: 8+ years of experience in strategic account management, enterprise customer success, or a similar revenue-owning relationship role.
• Proptech background: Direct experience in the proptech space, property management software, real estate technology, or multifamily/resident technology, is required.
• Track record: A track record of managing and growing complex, revenue-generating accounts, with strong retention and expansion outcomes.
• Relationship skills: Executive-level communication and presence, with a consultative, relationship-first approach to account growth.
• Industry fluency: Working familiarity with property management workflows and PM software platforms (e.g., AppFolio, Buildium, Yardi, RealPage) is a strong plus.
• Operating style: A data-driven approach to account planning, with comfort operating in a fast-paced, high-growth startup environment.

COMPENSATION & BENEFITS

• Competitive base salary, with compensation structured based on candidate experience and the evolving scope of the role.
• Comprehensive benefits package, including health coverage and paid time off.