Strategic Account Leader, AI & Data Solutions

Innodata; San Francisco (CA); On-site; USD 156,000 - 211,000; Full time

Job summary

Innodata is a global data engineering company delivering data and AI-enabled services. Innodata seeks a Strategic Account Manager in San Francisco to coordinate with data engineers, analysts, and PMs to ensure timely delivery of client projects and high customer satisfaction.

Responsibilities include managing scope, timelines, and budgets; leading client meetings and status updates; presenting insights and expansion strategies; and shaping roadmaps for emerging services.

Qualifications

• Master’s degree in Business Administration, Marketing or closely related field.
• 2 years of progressive, post-baccalaureate experience in related occupation.
• 2 years of experience managing senior-level client engagements end-to-end from strategy design through execution.
• 2 years of experience crafting strategies for operational or technology-driven initiatives using quantitative and qualitative research methods.

Responsibilities

• Coordinate with internal teams (data engineers, analysts, project managers) to ensure timely and successful delivery of client projects.
• Monitor project progress, identify risks, and address them to ensure client satisfaction.
• Manage scope, timelines, and budgets; communicate changes to clients promptly.
• Serve as the primary point of contact for assigned accounts and maintain high levels of client satisfaction.
• Conduct regular client meetings, presentations, and status updates to ensure effective communication and progress.
• Architect cross-functional delivery plans with technical and operations teams, managing risk at scale.
• Present insights and expansion strategies to product, safety, and procurement leads.
• Shape roadmap of emerging services based on client needs and delivery capability.
• Develop and implement account plans to ensure client retention and long-term partnerships.

Skills

Client relationship management

Project management

Cross-functional coordination

Strategic planning

Presentation skills

Education

Master’s degree in Business Administration or related field

Job description

Innodata is a global data engineering company delivering data and AI-enabled services. Innodata seeks a Strategic Account Manager in San Francisco to coordinate with data engineers, analysts, and PMs to ensure timely delivery of client projects and high customer satisfaction.

Responsibilities include managing scope, timelines, and budgets; leading client meetings and status updates; presenting insights and expansion strategies; and shaping roadmaps for emerging services.