Strategic Account Manager

Innodata Inc.; California (MO); On-site; USD 165,000 - 201,000; Full time

Job summary

Innodata, Inc., a global data engineering company, seeks a Strategic Account Manager in San Francisco, CA to lead senior client engagements and coordinate cross-functional delivery with data engineers, analysts, and project managers. You will manage project scope, timelines, and budgets, serving as the primary contact for assigned accounts and presenting status updates to clients.

The role focuses on retention and long‑term partnerships through strategic account planning.

Qualifications

• Candidates must have 2 years of progressive, post-baccalaureate experience in managing senior level client engagements end-to-end.
• Experience crafting strategies for operational or technology-driven initiatives using quantitative and qualitative research methods.
• MBA or related field preferred with demonstrated ability to align strategic priorities with operational delivery.

Responsibilities

• Coordinate with internal teams to ensure timely and successful delivery of client projects.
• Monitor project progress, identify risks, and address issues to ensure client satisfaction.
• Manage scope, timelines, and budgets; communicate changes to clients promptly.
• Serve as the primary point of contact for assigned accounts and maintain strong client relationships.
• Conduct regular client meetings, presentations, and status updates to ensure progress.
• Architect cross-functional delivery plans and manage risk and iteration at scale.
• Present insights and expansion strategies to product, safety, and procurement leads.
• Shape roadmap of emerging services based on client need and delivery capability.
• Develop and implement account plans to ensure client retention and long‑term partnerships.

Skills

Client management

Strategic account growth

Education

Master’s degree in Business Administration or Marketing

Job description

Innodata (Nasdaq: INOD) is a global data engineering company. We believe that data and Artificial Intelligence (AI) are inextricably linked. Our mission is to enable the responsible advancement of artificial intelligence by providing the data, evaluation frameworks, and human expertise required to build AI systems that can be trusted at scale. We provide a range of transferable solutions, platforms, and services for Generative AI / AI builders and adopters. In every relationship, we honor our 36+ year legacy delivering the highest quality data and outstanding outcomes for our customers.

Strategic Account Manager wanted by Innodata, Inc. in San Francisco, CA.

What You’ll Own

• Coordinate with internal teams, such as data engineers, analysts, and project managers, to ensure timely and successful delivery of client projects;
• Monitor project progress, identify potential risks or issues, and proactively address them to ensure client satisfaction;
• Manage project scope, timelines, and budgets, and communicates any changes or updates to clients promptly;
• Serve as the primary point of contact for assigned accounts, managing client relationships, and ensuring high levels of client satisfaction;
• Conduct regular client meetings, presentations, and status updates to ensure effective communication and project progress.
• Architect cross-functional delivery plans with technical and operations teams, managing risk and iteration at scale;
• Present insights and program expansion strategies to product, safety, and procurement leads to client;
• Shape roadmap of emerging services based on client need and delivery capability;
• Develop and implement account plans to ensure client retention and long‑term partnerships.

Minimum Requirements

• Master’s degree in Business Administration, Marketing or a closely related field and 2 years of progressive, post‑baccalaureate experience in any related occupation.
• Must have 2 years of experience in managing senior level client engagements end‑to‑end from strategy design through execution, to align strategic priorities with operational delivery.
• Must have 2 years of experience in crafting strategies for operational or technology‑driven initiatives, using both quantitative and qualitative research methods. Any required experience may have been gained concurrently

The salary for this position is $183,102 USD per year.