Strategic Account Manager

Innodata; San Francisco (CA); On-site; USD 156,000 - 211,000; Full time

Job summary

Innodata is a global data engineering company delivering data and AI-enabled services. Innodata seeks a Strategic Account Manager in San Francisco to coordinate with data engineers, analysts, and PMs to ensure timely delivery of client projects and high customer satisfaction.

Responsibilities include managing scope, timelines, and budgets; leading client meetings and status updates; presenting insights and expansion strategies; and shaping roadmaps for emerging services.

Qualifications

• Master’s degree in Business Administration, Marketing or closely related field.
• 2 years of progressive, post-baccalaureate experience in related occupation.
• 2 years of experience managing senior-level client engagements end-to-end from strategy design through execution.
• 2 years of experience crafting strategies for operational or technology-driven initiatives using quantitative and qualitative research methods.

Responsibilities

• Coordinate with internal teams (data engineers, analysts, project managers) to ensure timely and successful delivery of client projects.
• Monitor project progress, identify risks, and address them to ensure client satisfaction.
• Manage scope, timelines, and budgets; communicate changes to clients promptly.
• Serve as the primary point of contact for assigned accounts and maintain high levels of client satisfaction.
• Conduct regular client meetings, presentations, and status updates to ensure effective communication and progress.
• Architect cross-functional delivery plans with technical and operations teams, managing risk at scale.
• Present insights and expansion strategies to product, safety, and procurement leads.
• Shape roadmap of emerging services based on client needs and delivery capability.
• Develop and implement account plans to ensure client retention and long-term partnerships.

Skills

Client relationship management

Project management

Cross-functional coordination

Strategic planning

Presentation skills

Education

Master’s degree in Business Administration or related field

Job description

Innodata(Nasdaq: INOD) is a global data engineering company. We believe that data and Artificial Intelligence (AI) are inextricably linked. Our mission is to enable the responsible advancement of artificial intelligence by providing the data, evaluation frameworks, and human expertise required to build AI systems that can be trusted at scale. We provide a range of transferable solutions, platforms, and services for Generative AI / AI builders and adopters. In every relationship, we honor our 36+ year legacy delivering the highest quality data and outstanding outcomes for our customers.

Strategic Account Manager wanted by Innodata, Inc. in San Francisco, CA.

What You’ll Own:

• Coordinate with internal teams, such as data engineers, analysts, and project managers, to ensure timely and successful delivery of client projects;
• Monitor project progress, identify potential risks or issues, and proactively address them to ensure client satisfaction;
• Manage project scope, timelines, and budgets, and communicate any changes or updates to clients promptly;
• Serve as the primary point of contact for assigned accounts, managing client relationships, and ensuring high levels of client satisfaction;
• Conduct regular client meetings, presentations, and status updates to ensure effective communication and project progress.
• Architect cross-functional delivery plans with technical and operations teams, managing risk and iteration at scale;
• Present insights and program expansion strategies to product, safety, and procurement leads to client;
• Shape roadmap of emerging services based on client need and delivery capability;
• Develop and implement account plans to ensure client retention and long-term partnerships.
• Master’s degree in Business Administration, Marketing or a closely related field and 2 years of progressive, post-baccalaureate experience in any related occupation.
• Must have 2 years of experience in managing senior level client engagements end-to-end from strategy design through execution, to align strategic priorities with operational delivery.
• Must have 2 years of experience in crafting strategies for operational or technology-driven initiatives, using both quantitative and qualitative research methods. Any required experience may have been gained concurrently

The salary for this position is $183,102 USD per year.