Strategic Account Lead — Hybrid, Client Growth & Delivery

Merkle Inc.; Chicago (IL); Hybrid; USD 83,000 - 108,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

Short-term and long-term disability

Flexible paid time off

At least 15 paid holidays per year

Paid sick and safe leave

Job summary

Dentsu in Chicago is seeking a Senior Account Manager to support two accounts, one retail and one oil & gas services. You will be the primary point of contact for the client, partner agencies, and internal Merkle teams, driving partnership success with a polished, solutions-oriented approach.

You will lead day-to-day execution of the clients’ marketing strategies, collaborating with client stakeholders and cross-functional teams to ensure seamless delivery, clear communication, and alignment

Qualifications

• Bachelor’s degree required.
• 5+ years agency experience in digital marketing or marketing operations.
• Proven ability to manage multiple projects with attention to detail.
• Excellent communication, organization, and meeting management skills.

Responsibilities

• Lead the day-to-day client and internal delivery team interactions.
• Build and maintain strong, trusted relationships with client stakeholders and cross-functional Merkle teams.
• Ensure all campaign schedules, scopes, and processes are clearly defined, communicated, and followed.
• Lead internal and external client meetings.
• Manage the accuracy, timeliness, and quality of all client deliverables.
• Provide leadership, clarity, and guidance to cross-functional delivery teams.
• Maintain an understanding of the broader account strategy to inform execution and team alignment.
• Clear understanding of client goals to disseminate information to the appropriate parties for execution.

Skills

Client relationships

Cross-functional leadership

Project management

Communication

Education

Bachelor’s degree

Job description

Dentsu in Chicago is seeking a Senior Account Manager to support two accounts, one retail and one oil & gas services. You will be the primary point of contact for the client, partner agencies, and internal Merkle teams, driving partnership success with a polished, solutions-oriented approach.

You will lead day-to-day execution of the clients’ marketing strategies, collaborating with client stakeholders and cross-functional teams to ensure seamless delivery, clear communication, and alignment